Cloud Services Analyst

🕒 vor 27 Tagen

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Phoenix Software Limited

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 1990

💼 Beratung

🏥 Gesundheitswesen

📣 Marketing

Consulting • Healthcare • Marketing

Phoenix Software Limited ist ein Technologieunternehmen, das sich auf umfassende IT-Lösungen und Managed Services spezialisiert hat. Sie bieten eine breite Palette von Dienstleistungen an, darunter Managed IT, Cloud-Infrastruktur, Cybersicherheit, Datenanalyse, KI-Innovationen, Softwarelizenzen und mehr. Phoenix Software engagiert sich dafür, Organisationen dabei zu unterstützen, ihre IT-Investitionen zu optimieren, die Datensicherheit zu verbessern, die Zusammenarbeit zu fördern und nachhaltige IT-Praktiken umzusetzen, um ihre Geschäftsziele zu erreichen.

Beschreibung

• Act as a technical specialist for Azure Virtual Desktop (AVD), providing 3rd line support, administration, monitoring, troubleshooting and optimisation of customer environments. • Support the deployment, configuration and ongoing management of AVD infrastructure, including host pools, session hosts, FSLogix profiles, image management and user access. • Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure • Conduct cloud service enhancements through performance tuning and operational advancements • Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. • Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. • Provide focused troubleshooting and problem-solving for Azure platforms • Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

🎯 Anforderungen

• Strong hands-on experience supporting, managing and administering Azure Virtual Desktop (AVD) environments. • Experience troubleshooting and optimising AVD performance, user sessions, FSLogix profiles and Azure-based virtual desktop infrastructure. • Current experience in a 2nd/3rd line support role within an MSP environment. • Solid experience in managing and optimising cloud services, particularly in Azure • AZ-104 Microsoft Azure Administrator certification • Understanding of ITIL • Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met. • The ability to understand and use PowerShell and Azure CLI to faciliate automation. • Practical understanding of system architecture, networking and administration • Excellent customer service skills & problem-solving skills • Experience and knowledge working with an ITSM tool. • Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.