Senior Manager, Information Technology

🕒 vor 14 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $155.000 - $185.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Pindrop

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2011

🔒 Cybersecurity

📡 Telekommunikation

💸 Finanzen

Cybersecurity • Telecommunications • Finance

Pindrop ist ein führender Anbieter von Sprachauthentifizierung und Betrugserkennung und bietet innovative Lösungen zur Verbesserung der Sicherheit von Sprachkommunikationen. Das Unternehmen nutzt fortschrittliche Technologien wie Lebendigkeitserkennung, Verhaltensanalysen und Sprachbiometrie, um Bedrohungen wie Deepfakes und Spoofing in verschiedenen Sektoren, darunter Banken, Finanzen, Versicherungen und Einzelhandel, zu bekämpfen. Pindrop integriert sich in Plattformen wie Five9, um eine mehrstufige Authentifizierung bereitzustellen, die sowohl den Schutz sensibler Informationen als auch ein nahtloses Benutzererlebnis garantiert. Mit einem Schwerpunkt auf der Sicherung von Callcentern und intelligenten Geräten hilft Pindrop Unternehmen, Betrug zu verhindern und Kundeninteraktionen zu verbessern, indem es modernste Audio-, Sprach- und KI-Technologien einsetzt. Ihre Lösungen werden von einigen der größten Finanzinstitute und Versicherungsunternehmen weltweit vertraut.

Beschreibung

• Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments. • Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions. • Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning. • Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity. • Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects. • Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans. • Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption. • Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning. • Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards. • Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness. • Manage enterprise GenAI tools, integrations, governance, and access controls across the organization. • Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies. • Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools. • Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery. • Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.

🎯 Anforderungen

• 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment. • Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms. • Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages. • Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale. • Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.

🏖️ Vorteile

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. • Remote-first environment - giving you flexibility and autonomy in how you structure your day. • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. • Paid Parental Leave - Including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. • Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. • Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.