Manager, Professional Services

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PointClickCare

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

🏢 Unternehmen

💰 Secondary Market im 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare ist ein Anbieter von cloudbasierten Softwarelösungen, der sich auf die Verbesserung der Zusammenarbeit im Gesundheitswesen und der finanziellen Stabilität konzentriert. Das Unternehmen bietet eine umfassende Plattform, die Pflegeteams mit wichtigen Daten verbindet und so nahtlose Patientenübergänge und bessere Behandlungsergebnisse ermöglicht. Durch die Optimierung der Abläufe in Pflegeeinrichtungen, Seniorenwohnanlagen und anderen Gesundheitsdienstleistern trägt PointClickCare dazu bei, Ineffizienzen zu reduzieren, Medikamentenbestellungen zu verwalten, die Einhaltung von Vorschriften sicherzustellen und die finanzielle Leistung zu verbessern. PointClickCare fördert zudem Innovationen und Qualitätsverbesserungen im Gesundheitswesen durch integrierte Pflegekoordination und umsetzbare Einblicke in Datensilos.

Beschreibung

• Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction • Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes • Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships • Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices • Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making • Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities • Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo • Support and develop direct reports through coaching, feedback, and career development planning • Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement • Align team goals with organizational priorities to drive performance and outcomes • Monitor and audit project health and customer experience to ensure quality, efficiency, and satisfaction • Manage department and individual KPIs, including revenue, portfolio health, and utilization

🎯 Anforderungen

• Undergraduate degree or equivalent work experience (preferred) • Demonstrated management experience in an enterprise software environment (preferably SaaS) • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management) • Experience managing a remote team, including recruiting, training, staffing, and performance management • Strong operational management, project management, consulting, and process improvement skills • Proven experience leading or contributing to transformation initiatives, including process redesign and operating model evolution • Strong AI fluency, with experience applying AI tools or capabilities to enhance delivery, decision-making, or operational efficiency • Recognized for innovative leadership, with a track record of introducing new ideas or solutions that improve outcomes • Strong thought leadership skills, with the ability to influence stakeholders and guide teams through change • Experience with change management and ability to navigate evolving priorities • Experience with PointClickCare or similar EHR platforms, preferably within healthcare or LTPAC • Experience supporting the sales of Professional Services, including SOW development and large-scale proposals • Proven ability to manage ambiguity and solve complex problems • Experience in fast-paced environments managing multiple priorities • Strong communication, presentation, and team leadership skills • Demonstrated success delivering enterprise-level projects

🏖️ Vorteile

• bonus • benefits