Senior Product Owner

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Points North

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 1994

📋 Compliance

☁️ SaaS

👥 HR Tech

Compliance • SaaS • HR Tech

Points North ist ein Anbieter fortschrittlicher Softwarelösungen, der sich auf die zertifizierte Lohn- und Gehaltsabrechnung sowie die Einhaltung des Affordable Care Act (ACA) spezialisiert hat. Die benutzerfreundliche Schnittstelle vereinfacht den Prozess der Erstellung zertifizierter Lohnabrechnungen und der Nachverfolgung von ACA-Anforderungen für Unternehmen jeder Größe in den Vereinigten Staaten. Points North arbeitet mit verschiedenen Anbietern von Lohn- und Zeiterfassungssystemen zusammen, um nahtlose Compliance-Unterstützung zu gewährleisten, was das Lohnmanagement für ihre Kunden einfacher und effizienter macht.

Beschreibung

• Influence Product Strategy and Decisions: Own product direction and day-to-day product decisions for core platform capabilities in alignment with our overall company objectives. • Define measurable outcomes and priorities that balance stability and retention, customer value, and modernization. • Partner with Engineering on the overall product roadmap with a focus on determining what will deliver the most value to our clients and our business. • Be a Hands-On Executor: Write epics, user stories, and detailed acceptance criteria that engineers and QA can build and test against with confidence. • Conduct discovery and user research: customer interviews, workflow mapping, pain point validation, and value testing. • Maintain an organized product ticket backlog for our client-facing teams, while prioritizing the development backlog, refining continuously in partnership with Engineering and ensuring work is ready for development. • Triage defects and production issues in partnership with Implementation, Client Support and Engineering. Prioritize fixes based on customer impact, risk, and business outcomes. • Participate in our Agile product development process. • Stabilize and Evolve a Critical, Complex Platform: Drive improvements in reliability, performance, accuracy, and usability across complex payroll/compliance workflows. • Ensure changes preserve the trust we have with our clients by considering and mitigating impacts to their existing workflows. • Enable Customer Facing Teams Through Product Improvements: Partner with Support and Implementation to reduce friction, improve tooling, and increase effectiveness with clear, measurable outcomes. • Use data and feedback loops (support trends, customer escalations, implementation insights, adoption signals) to target improvements that move retention. • Lead Integration Related Product Work: Own requirements, documentation and outcomes for integrations with our partners. Translate integration needs into clear product workflows, API requirements, data mapping expectations, and operational support considerations. • Communicate Releases and Drive Readiness: Coordinate and deliver release communications (what changed, who it impacts, why it matters, how to use it). Partner with Marketing on positioning/enablement, while personally owning release comms and internal readiness.

🎯 Anforderungen

• Proven, extensive professional experience in product management experience with B2B SaaS products, ideally with complex financial calculations and integrations with payroll or ERP systems. • Proven ability to be a strong individual contributor: owning outcomes end to end from discovery to delivery to results. • Experience working with legacy systems and improving them incrementally while supporting production reliability. • Strong track record partnering closely with Engineering and QA, with comfort going deep into edge cases, tradeoffs, and technical constraints. • Demonstrated capability to define and deliver API based integrations, including understanding: Integration patterns (REST APIs, webhooks, file-based interchange where applicable) Data mapping/validation, error handling, reconciliation, and operational support needs Enterprise integration expectations (security, reliability, versioning, backward compatibility) • Excellent written communication (clear requirements, decision logs, release notes, stakeholder updates). • Comfortable working cross functionally with Support, Implementation, Sales, SMEs, and Finance—driving alignment and momentum.

🏖️ Vorteile

• Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy. • Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan. • Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you. • Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career. • Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.