Senior Customer Success Manager

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Postscript

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🤝 B2B

🏢 Unternehmen

Marketing • B2B • Enterprise

Postscript ist eine führende SMS-Marketing-Plattform, die sich darauf konzentriert, Marken dabei zu unterstützen, ihr Publikum zu vergrößern, personalisierte Nachrichten zu erstellen und Umsatz durch SMS-Kommunikation zu steigern. Mit leistungsstarken KI-Funktionen zur Nachrichtenoptimierung und Einblicken in die Marke bietet Postscript Werkzeuge zur effektiven Erstellung, Versendung und Verwaltung von SMS-Kampagnen. Die Plattform umfasst Compliance-Funktionen, um die Einhaltung der SMS-Gesetze sicherzustellen, innovative Lösungen wie CashBack zur Marge-Verstärkung und Expertenberatung durch Postscript Plus zur Optimierung von SMS-Strategien. Postscript zeichnet sich durch die nahtlose Integration mit anderen Kundenservice- und Marketingplattformen aus, um einen umfassenden Ansatz zur Kundenbindung und -pflege zu gewährleisten.

Beschreibung

• Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers. • Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation. • Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI. • Develop tailored strategies to ensure customer growth and retention, meeting performance targets. • Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies. • Provide creative and data-driven recommendations to maximize customer engagement and growth. • Partner with the broader account team to identify and execute upsell and renewal opportunities. • Collaborate with Product and Support teams to address technical issues and deliver seamless solutions. • Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions. • Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team. • Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.

🎯 Anforderungen

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology. • 1+ years of sales experience (e.g., Account Management) preferred. • Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes. • Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred). • Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems. • Excellent problem-solving skills, with high reliability and outstanding follow-through. • Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment with a growth mindset towards emerging technologies. • Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions. • Open to feedback and eager to continuously learn and improve.

🏖️ Vorteile

• Salary range of USD $100,000 to $117,000 base plus variable compensation (20%) and equity regardless of location. • High-growth startup environment with opportunities to make a meaningful impact and grow your career. • Fully remote work culture – work from anywhere. • Fun, collaborative team passionate about e-commerce and innovation • Flexible paid time off to recharge and prioritize your well-being. • Comprehensive health, dental, vision insurance.