Senior Engineer, Collaboration

🕒 vor 3 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Presidio

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

💼 Beratung

📦 Logistik

🤖 Künstliche Intelligenz

💰 Private equity im 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> ist ein globaler Anbieter von Technologiedienstleistungen und -lösungen, der agile, sichere digitale Plattformen für Unternehmenskunden entwirft, implementiert und verwaltet. Das Unternehmen unterstützt Organisationen bei der Beschleunigung der digitalen Transformation durch Cloud-Migration und -Management, KI und Datenengineering, Cybersicherheit, Netzwerk und Infrastruktur, Zusammenarbeit und Managed Lifecycle Services. Presidio bietet zudem Beschaffung, Finanzierung und Verbrauchsmodelle, branchenspezifische Lösungen und operativen Support für regulierte und öffentliche Sektorkunden.

Beschreibung

• Lead end-to-end solution delivery, including complex architecture, design, configuration, testing, and documentation • Collaborate with customers to define functional and technical designs • Lead customer design sessions, effectively setting expectations, understanding business requirements, and representing Presidio with professionalism and technical expertise • Develop and deploy dial plans, call routing, high availability and redundancy features, and QoS designs • Solid understanding of E911 solutions (e.g., RedSky) • Design and implement Cisco Unified Communications Manager, Unity Connection, Expressway, SBC, and UCCX (including scripting) • Deliver enterprise voice and video solutions using Cisco, WebEx Calling MT/DI, Microsoft Teams Calling, and Zoom Collaboration platforms • Document technical solutions including “as-built” documentation, Visio diagrams, and test plans • Apply automation and scripting capabilities to streamline project tasks and improve overall deployment efficiency where applicable • Provide knowledge transfer and admin training to customers • Partner with project managers and team members to deliver successful outcomes • Act as a trusted advisor for customers, recommending improvements and identifying business opportunities • Maintain a strong understanding of Network Infrastructure and Security technologies to effectively troubleshoot and support all components of the collaboration environment • Stay current with emerging technologies and best practices in collaboration and contact center platforms

🎯 Anforderungen

• 8+ years of experience in designing, implementing, and supporting Cisco Collaboration technologies • Deep hands-on experience with: • o Cisco Unified Communications Manager (CUCM) • o Cisco Unity Connection • o Cisco Expressway & SBC • o Cisco UCCX (including scripting and design) • o Cisco Emergency Responder • o Cisco WebEx Calling MT/DI • o Microsoft Teams Calling • o Zoom Collaboration Solutions • o Gateways (MGCP, SIP, PRI, FXO, FXS) • o Quality of Service (QoS) on routers/switches • Experience integrating third-party collaboration tools (faxing, call recording, paging, etc.) • Proficiency in server virtualization and cloud collaboration platforms • Strong communication, presentation, and customer-facing skills • Ability to lead projects independently and mentor junior engineers.

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities