Senior Engineer / Team Lead

🕒 vor 17 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 10%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Presidio

Presidio

1001 - 5000 Mitarbeiter

💼 Beratung

📦 Logistik

🤖 Künstliche Intelligenz

💰 Private equity im 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> ist ein globaler Anbieter von Technologiedienstleistungen und -lösungen, der agile, sichere digitale Plattformen für Unternehmenskunden entwirft, implementiert und verwaltet. Das Unternehmen unterstützt Organisationen bei der Beschleunigung der digitalen Transformation durch Cloud-Migration und -Management, KI und Datenengineering, Cybersicherheit, Netzwerk und Infrastruktur, Zusammenarbeit und Managed Lifecycle Services. Presidio bietet zudem Beschaffung, Finanzierung und Verbrauchsmodelle, branchenspezifische Lösungen und operativen Support für regulierte und öffentliche Sektorkunden.

Beschreibung

• Diagnose complex operational issues and identify root causes across cloud environments • Use AI to accelerate investigation and resolution • Build automation and AI-driven workflows to eliminate repetitive work • Learn and support evolving AWS, Azure, and GCP services • Manage cloud-native compute, storage, networking, identity, monitoring, and security services • Measure and report on automation and AI initiatives and their effect on efficiency, service delivery, customer experience, and reliability • Serve as the primary technical resource for managed services customers • Drive technical conversations with customers and internal account teams • Communicate with customers about incidents, service requests, maintenance, and changes • Deliver customer service while maintaining SLA commitments • Mentor team members and lead technical initiatives • Provide technical leadership during complex incidents, troubleshooting, root cause analysis, and corrective actions • Contribute to intelligent automation, AIOps, generative AI, and agentic workflow adoption

🎯 Anforderungen

• Bachelor's degree or equivalent work experience and/or military experience • 6–9 years' experience troubleshooting and managing core services in both AWS and Azure, including compute, networking, identity, storage, monitoring, and security • 3+ years' developing automation solutions using Python, PowerShell, APIs, workflows, or orchestration tools • 3+ years' experience supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments • Demonstrated ability to leverage AI tools, assistants, and automation platforms to improve operational efficiency and accelerate problem resolution • Experience consuming and integrating REST APIs and cloud-native services • Strong analytical and systems-thinking skills with ability to diagnose complex technical issues • Strong written and verbal communication skills • Must be eligible to support public sector customers and successfully complete required criminal history, fingerprint-based, or other customer-mandated background investigations • Must be a US Citizen • Proof of active certification(s) is required

🏖️ Vorteile

• Remote work arrangement • 5% associated travel • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans

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