Senior Project Manager, Contact Center

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

👷‍♀️ Projektmanager

🦅 H1B-Visum-Sponsor

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Presidio

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤝 B2B

🤖 Künstliche Intelligenz

🔒 Cybersecurity

💰 Private equity im 2011-05

B2B • Artificial Intelligence • Cybersecurity

<Presidio> ist ein globaler Anbieter von Technologiedienstleistungen und -lösungen, der agile, sichere digitale Plattformen für Unternehmenskunden entwirft, implementiert und verwaltet. Das Unternehmen unterstützt Organisationen bei der Beschleunigung der digitalen Transformation durch Cloud-Migration und -Management, KI und Datenengineering, Cybersicherheit, Netzwerk und Infrastruktur, Zusammenarbeit und Managed Lifecycle Services. Presidio bietet zudem Beschaffung, Finanzierung und Verbrauchsmodelle, branchenspezifische Lösungen und operativen Support für regulierte und öffentliche Sektorkunden.

Beschreibung

• Presidio is seeking an experienced, customer-facing Senior Project Manager to lead the delivery of complex Contact Center and Unified Communications solutions within a Value-Added Reseller (VAR) and IT Systems Integrator environment. • Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout. • Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables. • Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments. • Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets. • Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting. • Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors. • Act as the primary point of contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project lifecycle. • Identify, document, and manage project risks, issues, and mitigation strategies; escalate appropriately with clear impact analysis and recommended actions. • Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings.

🎯 Anforderungen

• Bachelor’s degree or equivalent professional or military experience. • 7+ years of hands-on experience as a Senior Project Manager delivering complex, customer-facing technology implementation projects within a VAR, systems integrator, or professional services environment. • Demonstrated experience managing Contact Center and Unified Communications solutions, including cloud, hybrid, and on-prem deployments. • Proven ability to manage project financials, including margin, utilization, cost controls, and revenue alignment. • Strong command of formal project management methodologies, documentation, and governance practices. • Advanced proficiency with Microsoft Project for scheduling, dependency management, and critical path analysis. • PMP, Agile, or equivalent project management certification preferred.

🏖️ Vorteile

• Health insurance • 401(k) matching • Paid time off • Flexible working arrangements • Professional development opportunities