Senior Manager – End Point Digital Experience Team

🕒 vor 1 Monat

☕ Washington – Remote

☕ Washington – Remote

💵 $5.820 - $12.196 / Monat

⏰ Vollzeit

🟠 Senior

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Providence

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1856

⚕️ Krankenversicherung

Healthcare Insurance

Providence ist ein gemeinnütziges Gesundheitssystem, das sich der Bereitstellung einer breiten Palette von medizinischen Dienstleistungen verschrieben hat, darunter Allgemeinmedizin, Notfallversorgung, Pädiatrie, Geburtsmedizin, Krebstherapie und spezialisierte Dienste wie Neurochirurgie und Orthopädie. Sie bieten sowohl persönliche als auch virtuelle Pflege über Kliniken und eine mobile App an, um sicherzustellen, dass Patienten bequem Zugang zur Gesundheitsversorgung haben. Mit einer Mission, die Mitgefühl, Würde und Gerechtigkeit in den Vordergrund stellt, legt Providence besonderen Wert auf die Versorgung von Menschen in Not und strebt nach Exzellenz in der Gesundheitsversorgung. Sie sind in Forschung und Innovation tätig, einschließlich der genetischen Profilierung und klinischen Studien, um die Patientenergebnisse zu verbessern.

Beschreibung

• Own and continuously improve caregiver digital experience across endpoint platforms (thin clients, thick clients, print, mobile, peripherals). • Define and measure experience KPIs (performance, reliability, responsiveness, satisfaction). • Partner with clinical and operational leaders to ensure endpoint services support real clinical workflows. • Leverage sentiment, satisfaction data, and experience analytics to prioritize engineering improvements. • Design and operationalize endpoint telemetry and analytics to provide real-time and trend-based insights into performance, stability, and usage. • Correlate telemetry signals (CPU, memory, latency, login times, app health) with caregiver experience and business impact. • Build dashboards and executive-ready insights that translate technical data into clear outcomes and decisions. • Use data to proactively identify degradation, experience risks, and optimization opportunities before they impact care. • Engineer and support modern endpoint platforms including thin clients, thick clients, virtual desktops, and hybrid environments. • Partner with software engineering teams to improve endpoint performance, reliability, and lifecycle automation. • Drive standardization while allowing for clinically justified exceptions. • Support zero-touch provisioning, self-service capabilities, and automation across endpoint services. • Apply service engineering principles to design, scale, and run enterprise endpoint services. • Partner early with development and infrastructure teams to ensure services are built with reliability, observability, and experience in mind. • Lead continuous improvement of incident response, root cause analysis, and problem management for endpoint experience issues. • Balance speed, quality, and safety in a highly available clinical environment. • Serve as a technical leader and coach within Endpoint Services, elevating engineering rigor and experience thinking. • Drive cross-functional alignment between IT, clinical operations, and business stakeholders. • Lead through influence in a complex, matrixed organization. • Help define and execute the long-term digital experience strategy for enterprise endpoints.

🎯 Anforderungen

• Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering. • 8 years of related experience; more preferred. • 6 years of experience leading technical teams in a complex and fast-moving environment. • Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services).

🏖️ Vorteile

• Health care benefits (medical, dental, vision) • 401(k) Savings Plan with employer matching • Paid time-off benefits (parental leave, vacations, holidays) • Voluntary benefits • Well-being resources • Flexible working hours