Senior Disability Claims Examiner

🕒 vor 27 Tagen

🦞 Maine – Remote

🦞 Maine – Remote

💵 $61.700 - $101.900 / Jahr

⏰ Vollzeit

🟠 Senior

📋 Schadensspezialist

Jetzt Bewerben

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Prudential Financial

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10.000+ Mitarbeiter

Gegründet 1875

💸 Finanzen

🏠 Immobilien

Finance • Insurance • Real Estate

Prudential Financial ist ein multinationaler Marktführer im Bereich Finanzdienstleistungen mit Niederlassungen in den USA, Asien, Europa und Lateinamerika. Mit einer langen Tradition in Lebensversicherung und Vermögensverwaltung unterstützt das Unternehmen sowohl private als auch institutionelle Kunden dabei, ihr Vermögen zu vergrößern und zu schützen. Prudential bietet eine Vielzahl von Produkten und Dienstleistungen an, darunter Lebensversicherungen, Rentenversicherungen, Dienstleistungen im Zusammenhang mit der Altersvorsorge, Investmentfonds, Vermögensverwaltung und Immobiliendienstleistungen.

Beschreibung

• Provide concierge-level customer service to one of Group Insurance’s largest clients • Take a consultative approach in guiding and coaching client’s employees through the life cycle of a disability claim • Deliver world-class service ensuring a more effortless experience for the employee • Engage Expert Resources to further enhance the claim journey, addressing Behavioral Health and Vocational opportunities • Interact directly with the Leave team at the client during quarterly virtual meetings • Interface daily with the client’s Benefits Business Partners • Seek opportunities to further enhance the claimant experience • Serve as an ambassador for continuous process improvement within the Concierge Team • Manage an assigned block of around 75 Long-Term Disability (LTD) and Short-Term Disability (STD) claims • Oversee a block of complex claims, including those with co-morbidities, behavioral health issues, and self-reported symptoms

🎯 Anforderungen

• 3+ years of LTD experience is required • STD claim handling and Life Waiver of Premium experience and/or understanding is preferred • Expert-level, proactive communication skills using a variety of pathways including telephone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls to deliver exceptional, white-glove service to the customer • An energetic customer focus evidenced through maintaining customer relationships • Confidence in communicating with highly skilled and highly educated claimants in the software industry • Ability to interact confidently with attorneys and specialty medical professionals such as Psychiatric providers • Excellent documentation skills to capture the essence of telephone conversations and to establish clear, concise claim plans • Ability to comprehend and interpret complex and non-standard policy and plan provisions • Strong ability to independently work through ambiguous situations and adjust course quickly when needed • Advanced math skills with the ability to perform financial calculations related to salary and incentives, partial disability calculations, RTW incentives, and offsets • Provides technical direction to other claims personnel as needed • Excellent organizational and time management skills • Demonstrated teamwork skills and ability to leverage resources to attain goals

🏖️ Vorteile

• Medical, dental, vision, life insurance, disability insurance • Paid Time Off (PTO) • Leave of absences, such as parental and military leave • 401(k) plan with company match (up to 4%) • Company-funded pension plan • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service