Senior MSP Systems Engineer

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🕒 vor 4 Monaten

🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🟠 Senior

⚙️ Systemingenieur

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Red Cup IT

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11 - 50 Mitarbeiter

Gegründet 2009

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Managed Services

Red Cup IT ist ein Managed Service Provider (MSP), der sich auf Cybersicherheit, Compliance und virtuelle CIO-Dienstleistungen für mittelständische Unternehmen und Großunternehmen spezialisiert hat. Das Unternehmen ist darauf ausgerichtet, fortschrittliche Cybersicherheitslösungen, Unterstützung im IT-Betrieb und das Management komplexer Projekte zu bieten, während es eine kooperative Beziehung zu den internen IT-Teams der Kunden sicherstellt. Mit einem umfassenden Fokus auf Sicherheit bietet Red Cup IT Dienstleistungen einschließlich IT-Kompetenzerweiterung, Projektdurchführung und Cloud-Management, die alle darauf abzielen, effektive und sichere IT-Umgebungen für seine Kunden bereitzustellen.

Beschreibung

• Design, deploy, and support servers, storage, and virtualization platforms (VMware/Hyper‑V) for multiple clients in an MSP setting. • Implement and support Microsoft technologies including Windows Server, Active Directory, Group Policy, Microsoft 365/Office 365, and Exchange (on‑prem and cloud). • Plan and execute migrations (e.g., Microsoft 365, Azure, on‑prem to cloud, server upgrades, domain consolidations) with minimal downtime. • Manage and troubleshoot client networks including WAN/LAN, VPNs, switching, wireless, and firewalls (e.g., Cisco, Meraki, Palo Alto, SonicWall). • Act as a tier‑3 escalation point for complex systems, network, and cloud issues, resolving incidents that exceed service desk capabilities. • Monitor and maintain client environments using RMM and other MSP toolsets, ensuring patching, backups, and security baselines are in place. • Implement and maintain security controls such as MFA, conditional access, endpoint protection, and email security (e.g., Mimecast, Proofpoint). • Document client environments, architectures, standards, and procedures; maintain accurate records in PSA and knowledge base systems (e.g., ConnectWise). • Lead or contribute to infrastructure and cloud projects, including network refreshes, server replacements, and modernization initiatives. • Provide high‑quality client communication, act as a trusted technical advisor, and help manage expectations around scope, timelines, and risk. • Mentor junior engineers/technicians and contribute to improving internal processes, standards, and automation.

🎯 Anforderungen

• 5+ years of experience designing, implementing, and supporting Windows‑based infrastructure in multi‑site or multi‑tenant environments. • Prior experience working for a Managed Service Provider (MSP) or similar multi‑client service environment. MSP experience is often explicitly required. • Strong expertise with: • - Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services. • - Virtualization platforms such as VMware and/or Hyper‑V. • - Microsoft 365 (Exchange Online, SharePoint, Teams) and related migration projects. • Solid networking knowledge: TCP/IP, VLANs, VPNs, routing/switching concepts, and firewall configuration/troubleshooting. • Hands‑on experience with Azure and/or AWS for IaaS/PaaS workloads, including connectivity and identity integration. • Proven experience troubleshooting complex performance, connectivity, and authentication issues across systems and networks. • Strong documentation skills and familiarity with PSA/RMM tools commonly used by MSPs (e.g., ConnectWise, similar platforms).