Claims Director – Rideshare

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Reserv Claims

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

SaaS • B2B • Artificial Intelligence

Reserv Claims ist ein B2B-SaaS-Anbieter und Third-Party-Administrator (TPA), der sich auf Schadenversicherungen (P&C) spezialisiert hat. Das Unternehmen kombiniert eine KI-gesteuerte Schadensautomatisierung, ein Netzwerk geschulter Gutachter, konfigurierbare Workflows sowie Analytics/APIs, um Versicherern, MGAs und Underwritern bei der effizienteren Abwicklung von Schadensfällen und der Erzielung besserer Ergebnisse zu helfen. Reserv legt Wert auf moderne Technologie, datengetriebene Berichterstattung, erstklassigen Service und globale Operationen in Nordamerika, dem Vereinigten Königreich und der EU.

Beschreibung

• Develop and execute a comprehensive customer experience strategy aligned with Reserv’s mission and growth goals. • Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality. • Identify emerging trends and technologies to continuously evolve our claims experience. • Act as the voice of the customer in key business decisions. • Build, lead, and develop a high‑performing claims team. • Oversee recruitment, onboarding, coaching, and ongoing professional development. • Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability. • Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution. • Use data, analytics, and customer feedback to identify pain points and implement improvements. • Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes. • Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer‑centric initiatives.

🎯 Anforderungen

• Bachelor’s degree in business, marketing, communications, or a related field (advanced degree preferred). • 10+ years of experience in insurance claims across multiple lines; property and/or auto strongly preferred. • 5+ years of management experience, ideally leading remote teams. • Proven ability to deliver results, overcome obstacles, and drive continuous improvement.

🏖️ Vorteile

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. • Technology is something that should make your life easier, not harder! • Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment