Senior Customer Success Manager

🕒 vor 9 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

RevenueCat

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2017

☁️ SaaS

🔌 API

🤝 B2B

💰 €40.000.000 Series B im 2021-05

SaaS • API • B2B

RevenueCat ist eine führende Plattform, die Entwicklern die Möglichkeit bietet, ihre abonnementbasierten mobilen Anwendungen effizient zu verwalten und auszubauen. Durch die Bereitstellung eines einheitlichen Backends für In-App-Käufe vereinfacht RevenueCat die Komplexität der verschiedenen App-Store-Plattformen und automatisiert Transaktionsprozesse, sodass Teams sich auf die Produktentwicklung konzentrieren können. Mit umfangreichen Analysen und Integrationen unterstützt RevenueCat Unternehmen dabei, ihre Umsatzstrategien zu optimieren und die Kundenbindung über iOS-, Android- und Web-Anwendungen zu verbessern.

Beschreibung

• Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat • Provide customers with a flow of insights and tactics that have the potential to help them grow their business • Analyze the customer’s data and provide perspective • Propose actionable tactics to customers and develop educational collateral such as live workshops and written guides • Conduct initial meetings with customers to introduce yourself and discuss their needs and goals • Begin managing your own portfolio of customer relationships with support from the existing CSMs, including a few ‘net new launches’ • Track and report on key success metrics to measure progress and impact • Work directly with the Product team to build and maintain awareness of customer needs in product development and direction

🎯 Anforderungen

• Experience with mobile app businesses or an extreme interest in becoming an expert in this domain • 4+ years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting • Ability to manage and nurture customer relationships • Experience in analyzing customer data to provide insights and measure success • Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all • Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones • Deep desire to understand customer needs and an ability to turn those needs into action • Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable • Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place

🏖️ Vorteile

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator • 10-year window to exercise vested equity options • Fully remote and flexible work environment • 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge • $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning