Field Applications Specialist – Core Lab

🕒 vor 5 Tagen

🗽 New York – Remote

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💵 $73.100 - $135.700 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Roche

10.000+ Mitarbeiter

Gegründet 1896

🏥 Gesundheitswesen

⚕️ Krankenversicherung

💊 Pharmazie

Healthcare • Healthcare Insurance • Pharmaceuticals

Roche steht an der Spitze technologischer Fortschritte im Gesundheitswesen. Das Unternehmen betont die Bedeutung von Vielfalt, Gleichberechtigung und Integration in seiner weltweiten Belegschaft von über 101. 000 Mitarbeitern. Roche konzentriert sich besonders auf Forschung und Entwicklung, digitale Innovation und die Schaffung nachhaltiger Kooperationen zum Nutzen von Patienten weltweit. Mit einer starken Kultur, die die Leistung der Mitarbeiter honoriert, bietet Roche eine breite Palette von Karrieremöglichkeiten in Bereichen wie Technologie, Fertigung und Unternehmensstrategie und fördert Innovation zur Transformation des globalen Gesundheitswesens. Das Unternehmen bietet auch verschiedene Programme für Studenten und Absolventen an und ist in mehreren Ländern tätig, darunter Deutschland, Österreich und die Schweiz.

Beschreibung

• Build and maintain strong, collaborative relationships with customer stakeholders • Consult with customers on laboratory needs and support customers throughout the product lifecycle, including product upgrades and other changes • Perform or assist with installation of complex diagnostic instruments, software, and reagent applications in customer laboratories • Validate system performance against manufacturer specifications and ensure effective application of newly installed solutions • Deliver and sometimes develop comprehensive on-site training for laboratory personnel on Roche systems, including theory of operation, workflow, quality control, and data interpretation • Resolve complex technical issues involving instrumentation, software, and assay performance • Perform root cause analysis and implement corrective actions to minimize instrument downtime • Partner with Roche team members to implement and support total solutions, including automation and digital tools • Provide scientific and applications expertise to laboratory stakeholders and medical professionals • Optimize workflows, implement new assays, and interpret results for Roche’s portfolio • Collect customer feedback on product performance, features, and usability and relay it to support and commercial teams • Partner with sales during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and post-sales revenue-generating opportunities • Follow Roche protocols and procedures to ensure consistent customer experiences • Maintain records of service activities, customer interactions, and technical issues in Roche’s CRM system • Complete administrative duties, including travel and expense reporting

🎯 Anforderungen

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience • 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment, including internships, college, certification time, etc. • Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment • Experience working in a clinical environment with demonstrated knowledge of clinical chemistry and immunoassay • Ability to learn Roche solutions for applicable franchises, including chemistry, immunology, life sciences, and IT solutions • Ability to diagnose and solve technical problems efficiently and effectively • Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment • Effective written/verbal communication skills • Project and stakeholder management experience • Effective customer consultative skills, including advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering strong customer relationships • Demonstrated ability to coach and mentor junior staff and lead by example • Ability to work as a field-based individual contributor with independence and autonomy • Overnight travel within a designated territory • Ability to reside in the Syracuse/Utica area preferred for the territory • 50% or more travel expected based on business needs

🏖️ Vorteile

• A company car is provided with this position • A discretionary annual bonus may be available based on individual and Company performance • Benefits detailed at the link provided below

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