Director/Senior Director, Customer Success

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Roebling

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11 - 50 Mitarbeiter

☁️ SaaS

🤖 Künstliche Intelligenz

🤝 B2B

SaaS • Artificial Intelligence • B2B

Roebling ist eine KI-native SaaS-Plattform für industrielle Prozesssimulation und techno-ökonomische Analyse, die F&E-Teams und Prozessingenieuren hilft, Prozesse schnell zu entwerfen, CapEx/Opex zu schätzen und finanzielle sowie Sensitivitätsanalysen durchzuführen. Sie bietet eine blockbasierte Fließschemata-Umgebung mit Massen- und Energiebilanzen, integrierter Geräteauslegung, Kostenmodellen und Szenario-/Sensitivitätstools, damit Teams die Machbarkeit bewerten und datenbasierte Entscheidungen schneller als bei traditionellen, isolierten Arbeitsabläufen treffen können. Roebling wird von Teams eingesetzt, die an Biomanufacturing, Chemie, kritischen Mineralien, Energie und anderen prozessintensiven Projekten arbeiten, um die frühe Projektplanung zu beschleunigen.

Beschreibung

• Own onboarding and time-to-first-value for every Roebling customer, partnering with Process Engineering on the technical build-out and with Sales / Solutions Engineering on the deal-to-delivery handoff • Run the post-sale relationship for every customer — sit in on working sessions, drive adoption of the platform across the customer's team, and identify and unblock the things keeping them from getting full value • Turn each deployment into a working playbook: what works, what doesn't, what reusable assets we need, what the next deployment can lean on • Build the early version of customer health — a clear-eyed, low-overhead view of which accounts are getting value, which aren't, and what we need to do about it • Surface expansion signal: spot when a pilot is ready to scale or when an adjacent team, plant, or geography is showing pull, and hand it cleanly to Sales • Be the voice of the customer back into Product and Engineering — structured, prioritized, evidence-based feedback that shapes the roadmap based on what real customers are doing on real projects • Run executive-level cadence with our customers: working reviews, periodic check-ins, and exec alignment when the relationship calls for it • Travel meaningfully to customer sites — at this stage, deployment depth comes from being in the room

🎯 Anforderungen

• 5–10+ years in customer success, implementation, technical account management, deployment strategy, professional services, or forward-deployed engineering at a B2B SaaS company selling complex, technical products to sophisticated buyers • Demonstrated track record running technical deployments end-to-end — kickoff through go-live and into adoption — with measurable, customer-observed outcomes • Comfort engaging senior technical and executive stakeholders (VPs of Engineering, Heads of Project Development, Plant Managers, Directors of Operations, COOs, CFOs) as a credible peer • Hands-on technical fluency: you can sit down inside a complex software product alongside a customer or one of our engineers and keep up. We don't need you to write code, but we do need you to debug a workflow, pressure-test a model, and translate fluently between engineering and the customer • Player-coach orientation in the truest sense: you will be on every account this year. Team and tooling come later • High comfort with ambiguity. There is no playbook • Strong written and verbal communication — able to write a tight kickoff plan, a clear health summary, and a useful internal post-mortem • Authorization to work in the United States

🏖️ Vorteile

• Comprehensive medical, dental, and vision coverage • Daily lunch allowance • Coworking space (NYC, Boston, SF Bay Area) • Competitive compensation packages, including equity • Flexible PTO • 401(k) • Team offsites