Field Service Account Manager

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Runbeck Election Services

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1972

💼 Beratung

📦 Logistik

🏛️ Regierung

Consulting • Logistics • Government

Runbeck Election Services ist ein in den USA ansässiges Unternehmen für Wahltechnologie und -dienstleistungen, das Druck von Stimmzetteln, Druck- und Versandabwicklung, Sortierung und Bearbeitung von Wahlunterlagen, Ausrüstung für Wahllokale, Duplizierung von Stimmzetteln, Software für Petitions- und Wahlmanagement, mobile Wahltechnologie sowie Unterstützung in Notsituationen für lokale, Bezirks- und Landesbehörden bietet. Mit jahrzehntelanger Erfahrung und landesweiter Reichweite legt das Unternehmen Wert auf sichere, überprüfbare Prozesse, Kontrollen der Nachvollziehbarkeit und operative Unterstützung für Kunden im öffentlichen Sektor.

Beschreibung

• Serve as the lead point of contact for assigned customer accounts • Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills • Implementation and configuration of proprietary software and hardware • Onsite installations, process development, and customer training • Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives • Develop new business with existing clients and identify areas of improvement within the customer environment • Collaborate with the sales team to identify and grow opportunities within the territory • Document customer equipment and usage • Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors • Attention to detail and the ability to work independently • Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person) • Track customer calls and create required reports • Follows all company policies and procedures • Coordinate job/equipment flow and schedule with team and customers • Complete and demonstrate a full understanding of ongoing training concepts and applications • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis

🎯 Anforderungen

• Trade or Technical school certification/diploma or equivalent work experience • Experience with software-related applications, MS Office Suite products, and other Commercial Off Shelf (COTS) products • Experience delivering client-focused solutions to customer needs • Listening, negotiating, and presentation abilities with strong verbal and written communication skills • Effectively communicate technical ideas and processes • Understanding of physical electrical wiring and mechanical applications • Excellent attention to detail, organizational skills, and meets deadlines • Strong interpersonal and customer contact skills • Strong written/verbal communication skills; good math skills • Demonstrates computer skills and aptitude; Microsoft Office preferred • Effectively sets priorities • Ability to track and report on opportunities for improvement and success • Listening effectively when others are speaking • Credible, responsive team-player • Ability to perform and retain various skill-related tasks, training, and operations • 21 years of age (minimum) • Overnight travel required with multi-customer visits across the US

🏖️ Vorteile

• Unlimited PTO • Major Medical Insurance • Dental Insurance • Vision Insurance • Basic and Voluntary Life Insurance • Short- and Long-Term Disability Insurance • Accident Insurance • Critical Illness Insurance • Hospital Indemnity • Employee Assistance Program (EAP) • IDShield/Legal Shield • Pet Insurance • 401K Matching • Tuition Reimbursement