Customer Support Specialist

🕒 vor 1 Monat

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RxVantage

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

💊 Pharmazie

💰 Series B im 2020-01

Healthcare Insurance • SaaS • Pharmaceuticals

RxVantage ist ein Unternehmen im Bereich Gesundheitstechnologie, das eine Plattform bereitstellt, die medizinische Fachkräfte und Gesundheitseinrichtungen mit Pharma-Vertretern und Branchenexperten verbindet. Ihr Service zielt darauf ab, die Koordinierung und Planung von Meetings zu optimieren, um sicherzustellen, dass medizinische Praxen Zugang zu den neuesten pharmazeutischen Informationen und Innovationen haben.

Beschreibung

• Respond to customer inquiries via phone, email, chat in a timely and professional manner. • Monitor our admin database to help troubleshoot issues for customers • Accurately log all customer interactions (Issue, troubleshooting steps and resolution) in Salesforce to ensure all necessary data is documented • Direct and escalate complex issues to appropriate company personnel • Follow-up with customers to ensure issues are resolved and satisfaction is achieved • Meet or exceed established KPI’s such as response SLA’s, resolution SLA’s, CSAT, Case Quality, etc. • Stay current on product releases and known issues to ensure we accurately support and educate customers • Work cross functionally to resolve customer issues • Contribute to and maintain internal and customer facing knowledge base • Provide input to develop and refine customer support systems and processes • Adhere to attendance and schedule expectations • Other duties and responsibilities as assigned

🎯 Anforderungen

• 2+ years of experience in customer or technical support • Experience working with case management or CRM platforms, Salesforce is a plus! • Bachelor's Degree or equivalent work experience • Strong troubleshooting skills and technical aptitude • Strong work ethic and relentless attention to detail • Excellent written and verbal communication skills • Desire to learn and receptive to feedback • Empathetic with a customer first mindset

🏖️ Vorteile

• Competitive Salary • 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA • Short-term and Long-term Disability • Life Insurance • 401k Matching • Work from Anywhere within the US • Flexible PTO • 100% Paid Parental Leave • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period • Charitable donation matching