Product Director, Consumer Channels

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

👔 Direktor

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 24%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 72 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 34 Tagen besetzt.
• Kein Gehalt angegeben.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

Safelite

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1947

🚘 Automobilindustrie

📦 Logistik

🏭 Fertigung

Automotive • Logistics • Manufacturing

Safelite ist ein führender Anbieter von Autoglasdiensten, der umfassende Reparaturen und Austauschlösungen für Windschutzscheiben bietet. Das Unternehmen ist bekannt für seine Fachkompetenz im Bereich der Autoglaspflege und bietet seine Dienste in allen 50 Bundesstaaten an, sowohl mit seinen MobileGlassShops™ als auch in Reparatureinrichtungen. Safelite legt großen Wert auf Bequemlichkeit, indem es mobile Autoglasdienste bietet, die bei Eignung zum Standort des Kunden kommen. Das Unternehmen ist stolz darauf, Materialien von höchster Qualität zu verwenden, und steht hinter seinen Dienstleistungen mit einer landesweiten Garantie, um Kundenzufriedenheit und Seelenfrieden zu gewährleisten. Safelite arbeitet nahtlos mit Autoversicherungen zusammen, um den Stress bei Glasreparaturen für ihre Kunden zu reduzieren.

Beschreibung

• Define the product strategy, roadmap, and investment priorities for Safelite’s consumer digital experiences • Identify and prioritize high-value opportunities using customer needs, behavioral signals, business performance, and emerging capabilities • Translate opportunities into clear product direction, priorities, and measurable outcomes • Make portfolio tradeoffs across customer value, business impact, evidence, effort, risk, and learning potential • Balance performance optimization, foundational capability, and longer-term innovation • Lead the digital journey from initial need through quote, coverage, scheduling, payment, and service • Identify and reduce friction limiting conversion, self-service, or customer confidence • Connect product decisions to revenue, margin, conversion, satisfaction, and operational performance • Use behavioral data, research, experimentation, and customer signals to improve the journey • Partner with Pricing, Marketing, and business leaders on pricing, offers, payment options, and commercial levers • Establish use of AI across discovery, analysis, synthesis, prototyping, experimentation, and product decision-making • Use AI-native tools to analyze customer behavior, interactions, and product performance • Build team fluency in AI-enabled product work • Determine how conversational, agentic, predictive, and adaptive capabilities integrate into consumer experiences • Define AI opportunities for self-service, decision support, personalization, and service outcomes • Ensure AI-enabled experiences have customer value, measurable outcomes, appropriate controls, and clear expectations • Lead, coach, and develop product managers across the consumer portfolio • Set standards for product judgment, customer understanding, analytical fluency, experimentation, and execution • Foster continuous discovery and delivery with clear outcomes, priorities, and accountability • Partner with Design and Engineering on product strategy, priorities, and outcomes • Collaborate with Marketing, Pricing, Analytics, Technology, Operations, Contact Center, and business leadership • Align teams around opportunities, priorities, success measures, and decisions • Bring structure and clarity to complex product decisions • Perform other duties as assigned and comply with policies and standards

🎯 Anforderungen

• Bachelor's Degree or equivalent work experience • 7-9 years of product management or digital product experience • Significant ownership of consumer-facing digital products at scale • Experience leading and developing product managers • Track record of raising product judgment and team performance • Experience owning digital products from strategy and discovery through launch, measurement, and continuous improvement • Success improving high-intent consumer journeys such as commerce, booking, quoting, scheduling, or self-service • Strong analytical fluency and hands-on experience with digital analytics platforms such as Quantum Metric, Heap, Amplitude, FullStory, Mixpanel, or similar • Fluency using AI across product strategy, discovery, research synthesis, analysis, prototyping, experimentation, and optimization • Experience using AI-native tools to investigate customer behavior, product performance, and emerging opportunities • Experience with experimentation, A/B testing, funnel optimization, and evidence-based product decision making • Ability to connect customer needs, behavioral signals, business strategy, and technology capabilities into product direction and investment priorities • Experience working in continuous discovery and delivery environments • Strong written and verbal communication skills • Preferred: Experience shipping AI-enabled, conversational, agentic, predictive, or personalized product capabilities • Preferred: Experience leading products spanning customer-facing and employee-facing digital experiences • Preferred: Experience with behavioral analytics, voice of customer, journey analysis, service design, and customer research methods • Preferred: Familiarity with APIs, data products, design systems, experimentation platforms, and modern digital product foundations • Preferred: Experience connecting digital conversion to operational capacity or service fulfillment

🏖️ Vorteile

• Fulfilling career support • Encouragement to maintain work-life balance • Reasonable accommodations in accordance with ADA, ADEA, FMLA, and other applicable laws

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen