Software Engineering SMTS / LMTS – AI Core

🕒 vor 1 Tag

🏄 California – Remote

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💵 $207.800 - $285.800 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Salesforce

10.000+ Mitarbeiter

Gegründet 1999

💼 Beratung

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce ist die weltweit vertrauenswürdigste Plattform für Customer Relationship Management (CRM), die entwickelt wurde, um Marketing-, Vertriebs-, Handels-, Service- und IT-Teams zu vereinen und Kundenbeziehungen zu verbessern. Es bietet Lösungen wie Sales Cloud zum Abschluss von Geschäften, Service Cloud für Kundensupport und Marketing Cloud zum Aufbau dauerhafter Kundenbeziehungen. Salesforce fördert das Wachstum von Unternehmen jeder Größe mit seiner umfassenden Plattform, die autonome KI-Agenten und vereinheitlichte Daten umfasst. Das Unternehmen unterstützt Lernen durch sein Trailhead-Programm und bietet geführte Pfade zur Entwicklung von Salesforce-, digitalen und Soft Skills an. Über 150. 000 Unternehmen vertrauen Salesforce, das nicht nur durch seine Technologie, sondern auch durch sein Engagement für bessere Geschäftspraktiken und Gemeinschaften hervorsticht.

Beschreibung

• Design, build, and operate retrieval systems using RAG and hybrid search • Own retrieval initiatives from scoping and design through launch, monitoring, and iteration • Drive technical design for frameworks and platform components used to build production agents • Build multi-agent orchestration, shared primitives for prompts and tools, tracing, and evaluation infrastructure • Diagnose answer quality issues by separating retrieval problems from generation problems • Define and track quality bars and lead improvement efforts • Design ingestion, segmentation, labeling, and retrieval models for documents, knowledge bases, and call transcripts • Build evaluation, observability, rollout, offline evaluation, online monitoring, and regression detection practices • Evaluate solution paths and determine when to trust, redirect, or override model and agent output • Define and track performance and scaling targets for retrieval, indexing, LLM provider usage, and agent orchestration • Ensure reliability and performance of owned systems • Participate in on-call and lead incident resolution • Use coding agents for implementation, testing, refactoring, and documentation • Create reusable workflows, patterns, and tooling to improve team effectiveness • Partner with product, design, and engineering leadership on roadmap, tradeoffs, requirements, and execution plans • Mentor engineers, conduct code reviews, and improve engineering standards, tooling, and processes

🎯 Anforderungen

• Proven experience shipping production AI or backend systems in a high ownership environment, with a recent focus on LLM-powered applications • Expertise building retrieval systems using RAG and hybrid search, including chunking and indexing strategy, embeddings, vector and lexical search, reranking, and measuring retrieval quality • Expertise building developer tooling for production agents, including potential experience with multi-agent orchestration, agent and tool registries, and shared infrastructure for tracing and evaluation • Experience owning platform initiatives from design through adoption across retrieval and indexing, LLM provider integrations, and agent orchestration • Demonstrated technical leadership on significant projects and non-trivial technical problems • Strong track record delivering complex projects with multiple stakeholders, dependencies, or phases • Strong backend engineering fundamentals • Proficiency in Ruby on Rails, Python, JavaScript, or Go • SQL and RDBMS experience; PostgreSQL preferred • Hands-on experience with the AI application lifecycle, including experiment setup, dataset curation, offline evaluation, error analysis, deployment, and online evaluation • Ability to operate in ambiguity and drive clarity • Strong cross-functional communication skills • Ownership mindset and bias for action • Curiosity, continuous learning, and an agent-forward approach • Nice to have: pgvector or other vector indexes and query performance at scale • Nice to have: content ingestion from third-party systems and lifecycle management • Nice to have: conversation or call transcript processing, including PII and consent constraints • Nice to have: evaluation suites for thoroughness and faithfulness • Nice to have: voice or real-time conversational agents • Nice to have: enterprise SaaS, B2B marketing or sales technology, or Salesforce/CRM integrations • Nice to have: startup experience and rapid shipping

🏖️ Vorteile

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Potential incentive compensation • Potential equity • Reasonable accommodation during the application or recruiting process

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