Manager, Post-Sales Solution Architecture

🕒 vor 3 Monaten

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Sanity.io

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2017

☁️ SaaS

🛍️ eCommerce

📱 Medien

SaaS • eCommerce • Media

Sanity ist ein hochgradig anpassbares Headless-Content-Management-System (CMS), das eine flexible Redaktionsumgebung, APIs und ein entkoppeltes Backend bietet – konzipiert für die nahtlose Integration in verschiedenste digitale Workflows. Mit dem Content Lake von Sanity, leistungsstarken Tools für Zusammenarbeit in Echtzeit und KI-gestützten Funktionen können Nutzerinnen und Nutzer Content als Daten effizient verwalten, sodass er handlungsrelevant und skalierbar wird. Die Plattform deckt vielfältige Anwendungsfälle ab, darunter E-Commerce, Enterprise-Marketing und Mediendistribution, und integriert sich in führende Technologien wie Shopify, Mux und Vercel. Sanity richtet sich an Entwicklerinnen und Entwickler, Content-Creator und Unternehmen, die Content-Tempo und Engagement steigern möchten, ohne Skalierbarkeit und Zukunftssicherheit mit einer Composable Architecture zu verlieren. Die No-Ops-Lösungen demokratisieren die Content-Erstellung über verschiedene Touchpoints hinweg und ermöglichen innovative Omnichannel-Kundenerlebnisse.

Beschreibung

• You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity. • Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow. • Setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard. • Coaching your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center. • Hiring, developing, and retaining a skilled SA team that's equally credible with developers, architects, product leaders, and content teams. • Evolving the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly. • Connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.

🎯 Anforderungen

• Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products • Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools • Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership • Proactive about identifying risks and opportunities across the team’s customer portfolio • Clear, inclusive communicator who can build relationships with both internal and customer stakeholders • Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer • Familiarity with AI technologies and tooling with a focus on accelerating outcomes • Preference for SF based candidates, remote in the United States or Canada is an option • 5+ years in solution architecture or technical customer-facing roles • 2+ years managing customer-facing, technical teams

🏖️ Vorteile

• A highly-skilled, inspiring, and supportive team • Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth • A global, multi-culturally diverse group of colleagues and customers • Comprehensive health plans and perks • A healthy work-life balance that accommodates individual and family needs • Competitive stock options program and location-based salary