Field Application Specialist

🕒 vor 21 Tagen

🗽 New York, Massachusetts – Remote

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⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🦅 H1B-Visum-Sponsor

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👻 Geisterscore 10%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Sartorius

Sartorius

10.000+ Mitarbeiter

🏭 Fertigung

💼 Beratung

📦 Logistik

Manufacturing • Consulting • Logistics

Sartorius ist ein führender internationaler Partner der Life-Sciences-Forschung und der biopharmazeutischen Produktion.

Beschreibung

• Provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products, specifically Incucyte live-cell analysis systems • Provide pre-sales support to sales colleagues throughout the sales process • Work with sales colleagues to drive sales and use of Incucyte instruments, reagents, consumables, and software modules • Identify customer needs and problems and introduce appropriate product solutions • Perform product demonstrations by establishing detailed experimental plans and setting appropriate expectations • Identify necessary reagents and guide customers through experimental optimization and execution • Help with assay setup and train relevant laboratory personnel • Conduct on-site training and remote support sessions for Incucyte instrumentation and software • Support ongoing assays and drive expansion into new application areas using Sartorius technology • Collect customer feedback to drive new product development • Maintain diligent records of customer interactions and training in the CRM database • Perform other related duties as required

🎯 Anforderungen

• Bachelor's degree in Life Science, Biology, or related field • 2+ years of field experience in a similar application scientist or technical support role, or a combination of laboratory experience with customer support roles • 2+ years of experience training laboratory personnel in the use of instruments and software • Extensive experience in cell biology, cell culture, microscopy techniques, and image analysis • Experience with immune oncology, organoid-based assays, and/or image-based viability assays preferred • Valid driver's license with a good driving record • Ability to troubleshoot, problem-solve, and resourcefully improvise in complex scenarios • Demonstrated aptitude for the selling process and ability to work as a team player • Results- and success-oriented, with proven ability to organize, develop, and follow through on tasks and plans • Attention to detail and ability to organize and independently prioritize numerous responsibilities • Excellent verbal and written communication skills • Identification with Sartorius core values: Sustainability, Openness, and Enjoyment • Up to 15% overnight travel on business days

🏖️ Vorteile

• Mentoring, leadership programs, and internal seminar offerings • Paid vacation, sick time, corporate holidays, and community service day • Flexible work schedules • Comprehensive onboarding, including a virtual online platform • Mutual support, team spirit, and international collaboration • Communities on topics such as Coaching, Agile Working, and a Businesswomen’s Network • Medical plans • Dental coverage • Vision coverage • Employee Assistance Program (EAP) • Wellness programs • Smart buildings with the latest technology and equipment • 401(k) with generous company match • HSA • FSA for dependent care and healthcare spending • Transportation Commuter Account • Basic Life Insurance • AD&D • Family Planning & Women’s Health • Health Advocate • Supplemental Life Insurance for employee, spouse, and dependents • Legal Services • LTD & STD • Critical Illness Insurance • Student Loan Tuition Refinance Service

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