Field Applications Specialist – Chrom/TFF Systems

🕒 vor 9 Tagen

🦌 Connecticut, New York, +1 weitere Bundesländer – Remote

infoinfo

💵 $90.000 - $116.530 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Sartorius

Sartorius

10.000+ Mitarbeiter

🏭 Fertigung

💼 Beratung

📦 Logistik

Manufacturing • Consulting • Logistics

Sartorius ist ein führender internationaler Partner der Life-Sciences-Forschung und der biopharmazeutischen Produktion.

Beschreibung

• Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations • Execute application trials, validation activities, proof-of-concept studies, and customer training • Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes • Troubleshoot technical inquiries, application challenges, and product performance issues • Analyze customer processes and coordinate corrective actions with relevant stakeholders • Provide application expertise throughout opportunity development, including technical insights, competitive positioning, and solution recommendations • Capture customer feedback, application trends, and competitive intelligence • Share recommendations supporting portfolio enhancement initiatives • Support training and development of other Field Application Specialists and Sales organization members • Train customers on new technologies and support initial start-up activities • Support Quality investigations and complaint resolution through process troubleshooting and technical analysis • Provide monthly territory activity reports and updates to management

🎯 Anforderungen

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience • Master’s degree preferred • 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments • Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage • 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial • Ability to troubleshoot technical and application-related challenges in customer environments • Hands-on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner • Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization • Strong customer focus with the ability to understand customer needs and translate them into practical application solutions • Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders • Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage • Willingness to travel more than 50% to support customer-facing activities • Ability to lift up to 50 lbs

🏖️ Vorteile

• Sales incentive plan • Car allowance • Mentoring • Leadership programs • Internal seminar offerings • Paid vacation • Sick time • Corporate holidays • Community service day • Flexible work schedules • Comprehensive onboarding, including a virtual online platform • Medical plans • Dental insurance • Vision insurance • EAP • Wellness programs • Smart buildings with the latest technology and equipment • 401(k) with generous company match • HSA • FSA (dependent care & healthcare spending) • Transportation Commuter Account • Company-paid basic life insurance • AD&D • Family Planning & Women’s Health • Health Advocate • Supplemental life insurance (employee, spouse & dependents) • Legal services • LTD & STD • Critical illness insurance • Student Loan Tuition Refinance Service

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