BSS Systems Engineer

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Schurz Communications

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1872

📡 Telekommunikation

📱 Medien

Telecommunications • Media

Schurz Communications ist ein diversifiziertes Kommunikationsunternehmen, das Breitband- und Glasfasernetze betreibt und investiert, Breitband-Cloud- und Managed Services anbietet und lokale Medien- und gemeindeorientierte Einrichtungen sowie eine gemeinnützige Stiftung besitzt. Das Unternehmen und seine Tochtergesellschaften bieten Multi-Gig Flight Fiber Internet an, unterstützen private und gewerbliche Kunden, verwalten regulatorische und FCC-Anmeldungen und veröffentlichen Nachrichten und Updates zu ihren Breitband- und Telekommunikationsaktivitäten.

Beschreibung

• Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools. • Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts. • Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services. • Ensure data integrity and synchronization between CRM, NMS, and billing platforms. • Troubleshoot system-level issues and ensure timely resolution. • Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows. • Participate in vendor evaluations and implementations of BSS tools. • Participate in system architecture design, release planning, and performance optimization efforts. • Create and maintain system documentation, workflows, data models, and change logs. • Assist with user acceptance testing (UAT), change control, and system upgrades. • Troubleshoot system issues and coordinate resolution with vendors as needed. • Support reporting and analytics by exposing key system data to BI tools or warehouses. • Contribute to cybersecurity compliance and access control settings. • Other duties and projects as assigned.

🎯 Anforderungen

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience. • 5+ years of experience with BSS/OSS platforms in a telecom or ISP environment. • Strong knowledge of provisioning systems (e.g., Symphonic, Alianza, Calix CMS). • Hands-on experience with platforms such as Salesforce, Netcracker, Domo, or similar. • Experience with IP networking fundamentals and services (DHCP, RADIUS, DNS). • Intermediate to expert level experience with scripting (Python, Bash, SQL, REST APIs). • Strong understanding of data flows and ETL. • Excellent troubleshooting and documentation skills. • Effective cross-functional communication skills. • Ability to work across multiple departments and manage competing priorities.

🏖️ Vorteile

• Group health & dental insurance • 401(k) program with company match • Generous PTO program • Company wellness program • Employer-paid short- and long-term disability