Field Nurse Case Manager, Field

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Sentrex Health Solutions

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2017

💊 Pharmazie

🤝 B2B

Pharmaceuticals • B2B

Sentrex Health Solutions ist ein kanadisches Unternehmen für Spezialgesundheitsdienste, das mit Pharmaunternehmen, Kliniken und Patienten zusammenarbeitet, um maßgeschneiderte Spezialpflege-Lösungen anzubieten. Sie bieten Spezialapothekenvertrieb und 3PL-Dienstleistungen, Patientenunterstützungsprogramme und speziell entwickelte Technologie, um komplexe Pflege zu vereinfachen und den Zugang der Patienten und die Ergebnisse zu verbessern. Sentrex arbeitet im B2B-Bereich mit Pharma-Partnern und Gesundheitsdienstleistern zusammen und bietet gleichzeitig direkte Patientenunterstützung und klinikorientierte Lösungen an.

Beschreibung

• Comply with Sentrex policies and procedures. • Perform tasks associated with enrolling patients and healthcare professionals in accordance with program protocols and applicable service procedures. • Enter relevant data obtained at various touchpoints during program service delivery. • Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in the program documentation. • Provide medical support to patients and healthcare professionals, including but not limited to disease-specific training, treatments, and disease management. • Participate in and prepare for advanced training sessions delivered by the pharmaceutical team on specific treatments. • Provide telephone support (including inbound and outbound calls as needed) for maintenance treatments and to ensure therapeutic adherence. • Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring for treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers. • Work directly with the primary coordinator and the physician to secure funding to cover the cost of a patient’s treatment and, when necessary, assist in verifying other funding sources. • When required, attend meetings and conferences with patients to inform them and their healthcare providers about the disease, the product, and case management services. • Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter the data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements. • Maintain the confidentiality of client and Sentrex information and discuss it only with appropriate staff. • Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and to resolve issues as they arise. • Participate in continuing education activities held internally and/or externally. • Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures. • Proactively support and advocate for patients and healthcare professionals during enrollment, insurance renewals, and changes in the patient journey; also facilitate support for patients and physicians to obtain reimbursement. • Provide ongoing support for questions about the disease or product, relying on the information provided in the program documentation to promote patient therapeutic adherence while considering individual patient needs. • Follow program protocols to plan the most appropriate next steps to ensure continuous service delivery to patients. • Visit physician offices at their request and/or at the request of your immediate supervisor.

🎯 Anforderungen

• Be a licensed registered nurse and a member in good standing of the regulatory body in your province of residence. • A minimum of two years of clinical experience. • Experience in immunology, rheumatology, or dermatology is an asset. • Must be able to provide proof of professional liability insurance and a valid first aid/CPR certificate. • Strong team spirit and excellent communication skills, both practical and collaborative. • Experience in a patient support program is a strong asset. • Proven ability to work effectively as part of a team. • Bilingual English–French is required in Quebec. • Must be able to present proof of professional liability insurance and a current CPR certificate.

🏖️ Vorteile

• Competitive salary and generous annual leave. • A wellness program (five paid days for your well-being). • Paid sick leave. • A competitive insurance plan, including dental coverage, extended health benefits, accidental death and dismemberment insurance, long-term disability insurance, and life insurance for the employee and dependents. • RRSP matching contribution program. • An employee assistance program.