Field Nurse Case Manager

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Sentrex Health Solutions

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2017

💊 Pharmazie

🤝 B2B

Pharmaceuticals • B2B

Sentrex Health Solutions ist ein kanadisches Unternehmen für Spezialgesundheitsdienste, das mit Pharmaunternehmen, Kliniken und Patienten zusammenarbeitet, um maßgeschneiderte Spezialpflege-Lösungen anzubieten. Sie bieten Spezialapothekenvertrieb und 3PL-Dienstleistungen, Patientenunterstützungsprogramme und speziell entwickelte Technologie, um komplexe Pflege zu vereinfachen und den Zugang der Patienten und die Ergebnisse zu verbessern. Sentrex arbeitet im B2B-Bereich mit Pharma-Partnern und Gesundheitsdienstleistern zusammen und bietet gleichzeitig direkte Patientenunterstützung und klinikorientierte Lösungen an.

Beschreibung

• Comply with Sentrex policies and procedures. • Perform tasks related to patient and healthcare professional enrollment in accordance with program protocols and applicable service procedures. • Enter relevant data gathered at various touchpoints during program service delivery. • Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in program documentation. • Provide medical support to patients and healthcare professionals, including, but not limited to, education on specific diseases, treatments, and disease management. • Participate in and prepare for in-depth training sessions provided by the pharmaceutical team on specific treatments. • Provide telephone support (including inbound and outbound calls as required) for maintenance therapies and to help ensure treatment adherence. • Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers. • Work directly with the primary care coordinator and the physician to obtain necessary funding to cover the patient’s treatment costs, and, when needed, assist in verifying other funding sources. • When required, attend meetings and conferences with patients to inform them and healthcare providers about the disease, the product, and case management services. • Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements. • Maintain confidentiality of client and Sentrex information and discuss it only with appropriate staff. • Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and resolve issues as they arise. • Participate in continuing education activities conducted internally and/or externally. • Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures. • Provide proactive support to patients and healthcare professionals and advocate on their behalf during enrollment, insurance renewals, and changes that occur throughout the patient journey; also facilitate support for patients and physicians to obtain reimbursement. • Provide ongoing support for questions about the disease or product, using information from program documentation to help ensure patient treatment adherence based on individual needs. • Follow program protocols to plan the most appropriate next steps to ensure continuous delivery of patient services. • Travel to physician offices at their request and/or at the request of your immediate supervisor. • Excellent analytical and problem-solving skills to overcome obstacles and optimize client care processes. • Excellent customer service skills and the ability to build trusted relationships with healthcare professionals, patients, and stakeholders.

🎯 Anforderungen

• Registered Nurse (RN) in good standing with the regulatory body of your province of residence. • Minimum of two years of clinical experience. • Experience in immunology, rheumatology, or dermatology (an asset). • Must be able to provide proof of professional liability insurance and a first aid certificate. • Strong teamwork skills and excellent practical and collaborative communication abilities. • Experience in a patient support program (a strong asset). • Proven ability to work effectively in a team. • English-French bilingualism (an asset).

🏖️ Vorteile

• Competitive salary and generous annual vacation. • Wellness program (five paid wellness days). • Paid sick leave. • Competitive benefits plan, including dental insurance, supplementary health insurance, accidental death and dismemberment insurance, long-term disability insurance, and life insurance for the employee and dependents. • Employer-matched RRSP contribution program. • Employee Assistance Program (EAP).