Technical Lead – IT Ops Support

🕒 vor 10 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Sevaro

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🏥 Gesundheitswesen

🤖 Künstliche Intelligenz

☁️ SaaS

🔥 Finanzierung im letzten Jahr

💰 €39.000.000 Series B - SEVARO im 2025-09

Healthcare • Artificial Intelligence • SaaS

Sevaro ist ein Unternehmen für virtuelle neurologische Versorgung, das eine KI-gestützte Plattform (Synapse AI) mit klinischen Tele-Neurologiediensten rund um die Uhr kombiniert. Es bietet eine schnelle Reaktion bei Telestroke-Versorgung, virtuelle Intensivpflege für neurologische Erkrankungen, neurologische Krankenhausbetreuung, Remote-EEG-Interpretationen, Neuro-Rehabilitation und virtuelle ambulante Kliniken sowie Analysen und Datenintegration zur Unterstützung klinischer Arbeitsabläufe. Sevaro arbeitet mit Krankenhäusern und Gesundheitssystemen zusammen, um den Zugang zur spezialisierten Neurologie zu verbessern, Reaktionszeiten zu verkürzen, Überweisungen zu reduzieren und die Versorgung entlang des gesamten Patientenpfads vom Akutfall bis zur ambulanten Nachsorge zu unterstützen.

Beschreibung

• Serve as the senior technical escalation point for complex IT and Operational Support issues • Own difficult incidents from initial investigation through root cause identification, resolution, and follow-up • Troubleshoot endpoints, operating systems, identity and access, SaaS applications, connectivity, audio/video, peripherals, and related infrastructure • Diagnose issues involving the Sevaro ecosystem and determine escalation to Product, Engineering, Infrastructure, Security, Compliance, or external partners • Support clinicians and business teams in a remote-first environment • Provide clear communication during high-impact incidents affecting clinical or customer-facing workflows • Coach and mentor IT Support team members on troubleshooting, documentation, and customer communication • Establish escalation paths and improve the team’s independent problem-solving • Review recurring support problems and eliminate systemic causes • Create and maintain runbooks, troubleshooting guides, knowledgebase articles, and SOPs • Introduce automation and tooling to reduce repetitive work and improve reliability • Administer and improve endpoint, identity, access, collaboration, and core IT systems • Support onboarding, offboarding, device provisioning, access changes, and lifecycle management • Maintain operational controls around user access and device security • Partner with Security & Compliance on healthcare and data-protection requirements • Manage third-party technology vendor relationships and technical escalations • Evaluate and implement new IT tools and systems • Monitor support trends and identify systemic issues • Track and coach on response time, resolution time, recurring incidents, escalation volume, and user experience metrics • Lead or contribute to incident reviews and root cause analyses • Drive improvements in monitoring, documentation, tooling, and processes • Build scalable support processes • Collaborate with Product and Engineering on proprietary platforms and integrations • Partner with clinical and operational teams to understand workflows • Translate technical issues for technical and non-technical stakeholders • Represent IT Operations in cross-functional projects, technology rollouts, and operational readiness efforts

🎯 Anforderungen

• 5+ years of experience in IT support, systems administration, IT operations, technical support engineering, or a related field, preferably in a healthtech or clinical-facing environment • Experience operating at a Senior, Lead, or L3 support level, including ownership of complex technical escalations • Experience with IT Service Management and ticketing platforms • Strong hands-on troubleshooting across Windows/macOS, iOS and Android, endpoint management, identity and access management, SSO/MFA, SaaS administration, networking/connectivity, audio/video and remote collaboration technology, endpoint security/access controls, and virtual desktop environments • Experience supporting a remote workforce • Strong understanding of incident management, root cause analysis, and operational troubleshooting • Familiarity with HIPAA-conscious IT operations and security practices • Strong documentation habits and experience developing runbooks, SOPs, or knowledge bases • Ability to remain organized and effective when priorities change or high-impact issues require immediate attention • Strong understanding of change management and stakeholder awareness • Strong sense of ownership through issue resolution • Excellent written and verbal communication skills • Nice to have: experience in healthcare, health technology, telemedicine, or another highly regulated environment • Nice to have: experience supporting physicians or other clinical users • Nice to have: familiarity with telehealth workflows, EMRs/EHRs, PACS, or hospital technology environments • Nice to have: experience building automation using scripting, APIs, workflow automation, or endpoint-management tools • Nice to have: experience supporting a rapidly growing technology company and scaling strategies • Nice to have: exposure to observability, monitoring, or incident-management tooling • Must be authorized to work in the United States

🏖️ Vorteile

• Competitive salary with performance incentives • Health, dental, and vision insurance • 401(k) offering with company match • 100% remote role with technology package provided • 15 days of PTO and paid holidays • Generous stock equity offering • Wellness perks