Managed Services Engineer

🕒 vor 10 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $70.000 - $110.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👷🏻‍♀️ Ingenieur

👻 Geisterscore 0%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 11 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 33 Tagen besetzt.

Jetzt Bewerben

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SHI International Corp.

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

💼 Beratung

📦 Logistik

🏭 Fertigung

Consulting • Logistics • Manufacturing

Betrachten Sie SHI als Ihren persönlichen Technologie-Concièrge. Wir verbinden Ihr Team mit den IT-Lösungen und -Dienstleistungen, die Sie benötigen, um das Wachstum Ihrer Organisation und die Mitarbeitererfahrung zu unterstützen.

Beschreibung

• Implement, administer, and support Windows Server environments across multiple MSP customers • Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features • Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and synchronization technologies • Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies • Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives • Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate • Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices • Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies • Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks • Create and maintain build documents, support procedures, configuration records, and knowledge articles • Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations • Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents • Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration

🎯 Anforderungen

• 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment • Working knowledge of current and commonly deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting • Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting • Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies • Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation • Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts • Working PowerShell skills for administration, data collection, and repeatable operational tasks • Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics • Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications • Understanding of TCP/IP, routing, switching, VLANs, firewalls, load balancers, name resolution, certificates, and network troubleshooting as they relate to Microsoft systems and applications • Familiarity with Microsoft Entra ID, Azure integration, and hybrid management concepts, along with practical experience supporting on-premises environments • Ability to follow established designs and implementation plans, contribute to migration and testing activities, and produce clear operational documentation • Strong analytical, troubleshooting, documentation, communication, and customer service skills • Ability to effectively participate in technical discussions, manage assigned priorities, and escalate issues appropriately • Practical implementation skills and sound technical judgment • Strong operational discipline and attention to detail • Ability to take ownership of assigned work and prioritize responsibilities effectively • Strong cross-functional collaboration and knowledge-sharing skills • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience • Ability to work effectively with customer stakeholders and senior technical resources • Ability to support multiple customer environments within an MSP setting • Ability to collaborate across networking, security, cloud, database, and application teams • Ability to participate in an on-call rotation and support critical incidents, problem management, and service restoration • Strong customer focus and clear technical communication • Relevant Microsoft certifications or comparable demonstrated expertise preferred • Experience with Microsoft System Center, Windows Admin Center, endpoint or server management platforms, monitoring tools, and configuration-management technologies preferred • Experience with Microsoft Exchange Server, Active Directory Federation Services, public key infrastructure, SQL Server administration, or other specialized Microsoft server products preferred • Experience working in regulated environments and implementing controls aligned with PCI DSS, HIPAA, CIS, or NIST preferred • ITIL Foundation certification or practical experience with incident, problem, change, and configuration management processes preferred

🏖️ Vorteile

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • World-class facilities and the technology needed to thrive, in offices or remotely • Medical, vision, and dental benefits • 401(k) • Flexible spending

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