Senior Managed Services Engineer – AI & Copilot

🕒 vor 27 Tagen

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SHI International Corp.

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5001 - 10000 Mitarbeiter

🤝 B2B

🔧 Hardware

☁️ SaaS

B2B • Hardware • SaaS

Betrachten Sie SHI als Ihren persönlichen Technologie-Concièrge. Wir verbinden Ihr Team mit den IT-Lösungen und -Dienstleistungen, die Sie benötigen, um das Wachstum Ihrer Organisation und die Mitarbeitererfahrung zu unterstützen.

Beschreibung

• Design, build, and support a wide range of solutions using platform services for both internal and customer purposes • Manage and configure platform infrastructures, applications, and collaboration tools • Lead and contribute to MSP projects, collaborating with internal/external customers to ensure timely delivery and alignment with business objectives • Engage directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria • Monitor and diagnose performance issues to ensure optimal system performance • Optimize existing environments and standardize processes by developing and maintaining standard operating procedures (SOPs) • Serve as an escalation point for complex incidents and drive technical direction during customer-facing engagements

🎯 Anforderungen

• Bachelor's degree in a relevant field, equivalent practical experience, or 6-10+ years of relevant work experience • Demonstrated experience leading technical delivery, mentoring engineers, and owning outcomes in customer environments • Experience working with version control systems (such as Git, Azure DevOps) • Certifications: Microsoft Certified: Azure AI Engineer Associate (or ability to obtain within 6 months); Relevant Microsoft Copilot training/certification; ITIL v3+ (or ability to obtain within 6 months)

🏖️ Vorteile

• Health, wellness, and financial benefits • Professional growth and leadership opportunities