Project Business Analyst, HCD Researcher

🕒 vor 1 Monat

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $85.000 - $100.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🧐 Business-Analyst

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Skyward

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51 - 200 Mitarbeiter

🤖 Künstliche Intelligenz

🏛️ Regierung

Artificial Intelligence • Government • Technology

Skyward ist eine in Maryland ansässige Organisation für digitale Dienste, die sich auf KI/ML, Agile DevSecOps und Data Science spezialisiert hat und als vertrauenswürdiger Partner der Bundesbehörden fungiert. Mit der Mission, dem amerikanischen Volk zu dienen, liefert Skyward agile, benutzerzentrierte und skalierbare Lösungen für mission-kritische Programme und arbeitet eng mit Bundesbehörden zusammen. Das Unternehmen ist stolz darauf, Mitglied der Digital Services Coalition zu sein und konzentriert sich darauf, Innovation und Exzellenz in der Regierungstechnologie voranzutreiben. Skyward widmet sich der Umwandlung von KI-Möglichkeiten in wirkungsvolle Realitäten und engagiert sich, Kundenerfahrungen und Softwarelieferprozesse zu verbessern. Das Unternehmen hat seine Belegschaft erheblich vergrößert und erreicht Millionen von Amerikanern und kleinen Unternehmen durch seine Dienstleistungen.

Beschreibung

• Sit shoulder-to-shoulder with product owners, stakeholders, and SMEs to dig out what they really need (not just what they first ask for). • Translate messy, complicated business problems into crystal-clear user stories, acceptance criteria, and process flows that engineers actually want to read. • Map out current-state processes and shine a light on the gaps, risks, and “wait, why do we still do it that way?” moments. • Help shape the backlog and roadmap across multiple applications, keeping priorities straight when everything feels urgent. • Make sure requirements line up with business goals, regulatory standards, and enterprise architecture (because surprise audits are nobody’s friend). • Plan and run user research that actually changes things (interviews, contextual inquiry, journey mapping, usability testing, surveys, the works). • Recruit, schedule, and coordinate sessions with a diverse user community of 500+ participants across programs. • Turn mountains of qualitative and quantitative data into the kind of insights that get printed out and pinned to walls. • Build personas, service blueprints, and experience maps that help everyone see the user clearly. • Be the loudest voice in the room for users and accessibility — politely, but firmly — from kickoff through launch. • Help project managers and product teams put together project charters, business cases, and communications that actually get read. • Support change management, training, and adoption when new features ship. Because launching something is only half the job. • Track and report on KPIs, research outcomes, and system usage trends so we can prove what’s working (and fix what isn’t). • Facilitate workshops, design sessions, and stakeholder meetings without anyone falling asleep.

🎯 Anforderungen

• A bachelor’s degree in business or a related field. • 2+ years as a Business Analyst, UX/HCD Researcher, or similar role juggling multiple projects or systems at once. • A solid grip on requirements analysis, process modeling, and documentation. You know what “good” looks like. • Real, hands-on experience running HCD research and usability testing (not just reading about it). • The rare gift of explaining complicated ideas to both engineers and executives without losing either one. • Comfort in Agile/Scrum land, where user stories, backlogs, and ceremonies are part of the daily rhythm. • Sharp analytical and problem-solving instincts, plus the facilitation chops to keep a room moving. • The ability to keep a lot of plates spinning across a large user community without dropping any (or only dropping the ones nobody noticed).

🏖️ Vorteile

• Medical, dental, vision insurance (fully paid for employees) • 15 days of paid leave • 7 days of sick leave • 2 days bereavement leave • 11 paid Federal holidays • Up to 40 hours for jury duty • 401K with 4% employer contribution (and no vesting period) • Up to 4 weeks of paid paternity and maternity leave • Company provided laptop • $5,000 per year for professional development • $600 per year for technical supplies and equipment • $2,000 referral bonus • Life and disability insurance • HSA and FSA • Legal Shield and ID Shield Voluntary Benefits • Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions.