Director of Product

🕒 vor 1 Monat

🌐 Kanada, Vereinigte Staaten – Remote

infoinfo

💵 CA$130.000 - CA$150.000 / Jahr

⏰ Vollzeit

🔴 Experte

✅ Produktmanager

👻 Geisterscore 10%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Small Door

201 - 500 Mitarbeiter

Gegründet 2018

🏨 Gastgewerbe

🍽️ Lebensmittel & Getränke

💼 Beratung

💰 €35.000.000 Series C - Small Door im 2025-07

Hospitality • Food & Beverage • Consulting

Small Door bietet eine mitgliedschaftsbasierte Tierarztversorgung an, die nach menschlichen Standards gestaltet ist und sowohl für Haustiere, Tierhalter als auch Tierärzte besser ist. Wir haben ein neu gestaltetes Tierarzt-Erlebnis entwickelt und geliefert, das über eine Mitgliedschaft außergewöhnliche Pflege, 24/7 Telemedizin und transparente Preisgestaltung umfasst - alles mit moderner Gastfreundschaft in von Tierexperten entworfenen, stressfreien Räumen. Wir eröffneten 2020 unseren Flagship-Standort im West Village von Manhattan und haben uns schnell an der Ostküste erweitert. Small Door ist nun in New York City, Boston und Washington DC tätig.

Beschreibung

• Own the consumer product portfolio end to end, including website, mobile app, booking, membership management, practice extension, telehealth, pharmacy/refill, discovery, specifications, QA, rollout, and post-launch measurement • Lead product workstreams for integrating newly combined practice groups, including systems and product reconciliation, integration roadmap, and coordination with incoming product and operations teams • Own product direction and priorities, partnering with technology leadership and establishing engineering prioritization frameworks • Drive monetization and conversion through pricing, packaging, and funnel experiments, and own upgrades from pay-as-you-go to membership • Own the marketing website, shipping pages and changes directly with an AI-assisted React stack, running practice landing pages and lead capture, and partnering on SEO and web performance • Build staff-facing products with operations, medical, and member-experience leadership, including PMS tooling, AI-assisted workflow automation, intake, and auditing systems • Analyze production data with SQL, FullStory funnels, and experiment statistics; co-run data-intake and BI prioritization with the data team • Co-own vendor relationships for PMS, AI scribe, and voice AI, including evaluations and contract renewals • Run the product operating cadence, including roadmap reviews, launch communications, operations memos, practice-facing office hours, and cross-functional strategy forums • Partner with engineering throughout the software development lifecycle from ideation through delivery and support

🎯 Anforderungen

• Senior, hands-on “builder PM” experience • Track record of shipping working prototypes and some production web code with AI tools • Experience performing QA and analysis independently • Track record of partnering with engineering leadership as equals with separate perspectives and a shared goal • Daily use of AI coding and analysis tools • Strong writing skills for POV memos, one-pagers with quantified impact models, and exec-ready shareouts • Comfortable negotiating workflows with doctors, nurses, and practice managers • Knowledge of when automation needs a human in the loop in a clinical business • Ability to design A/B/n tests, identify randomization bugs, and make ship/revert calls from data • Nice-to-haves: multi-site consumer services or healthcare background, M&A and integration exposure, and familiarity with Braze, FullStory, LaunchDarkly, and Vetspire • Proficient in English; this requirement is specific to the Quebec market

🏖️ Vorteile

• Equity ownership • Health, dental + vision insurance • Upward mobility and growth opportunities • Generous paid-time off, parental leave, and company wide holidays • An opportunity to make a real impact on the people around you • A collaborative group of people who live our core values and have your back

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