Senior Technical Services Analyst

🕒 vor 15 Tagen

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $96.000 - $132.000 / Jahr

⏰ Vollzeit

🟠 Senior

🧐 Analyst

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Solventum

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

⚕️ Krankenversicherung

📚 Bildung

🧘 Wellness

Healthcare Insurance • Education • Wellness

Solventum ist ein auf Gesundheitswesen fokussiertes Unternehmen, das für seine innovativen Lösungen zur Verbesserung der medizinischen und zahnmedizinischen Versorgungsergebnisse bekannt ist. Das Unternehmen bietet eine Vielzahl von Medizintechnologien an, darunter fortschrittliche Wundversorgung, chirurgische Lösungen und Sterilisationsprodukte. Solventum bietet auch fortschrittliche Lösungen für die Mundpflege, Gesundheitsinformationen und Technologiedienstleistungen sowie Reinigungs- und Filterprodukte für biopharmazeutische Anwendungen. Darüber hinaus legt Solventum großen Wert auf Nachhaltigkeit und Bildung, indem Ressourcen und Schulungen für Fachleute im Gesundheitswesen weltweit bereitgestellt werden. Ihr Engagement für Innovation und bessere Gesundheitsversorgung hat sie zu einem führenden Unternehmen in der Gesundheitsbranche gemacht, das sich der Verbesserung der Patientensicherheit und der Effizienz im Gesundheitswesen verschrieben hat.

Beschreibung

• Providing technical support to ensure the seamless operation of Solventum software and interfaces, reducing system downtime, and improving client satisfaction. • Assisting customers with troubleshooting software applications, interfaces, and system configurations. • Conducting system health checks and identifying opportunities to enhance efficiency. • Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues. • Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes. • Identifying opportunities to enhance workflows and improve support efficiency. • Manage projects and operational reporting activities between Key Account Support internal team and Product Development. • Support process improvements by documenting troubleshooting steps, solutions, and best practices. • Assess and manage the mechanisms for providing exceptional technical communication between Key Account Support and Development. • Make recommendations for changes in processes, procedures, and systems. • Implement changes as approved or as required. • Assist in identifying operational reporting focusing on various processes within support case management. • Participate in direct client calls addressing various application topics. • Tier 2 support for team members assigned Cases Unassigned Case and Task triage, and Case grouping by assigned team members. • Liaison between EIT and Key Accounts for projects and go-lives. • Deliver training oversight for new employees and current team members. • Meet personal Case closure goal each month. • Ensure Solventum HIPPA & PHI Policies and Procedures are followed. • Drive team, and team members, to reach personal, and team goals, set by Manager. • Work with EIT and Development resources to solve challenging Solventum software problems for clients. • Perform general Case quality assurance auditing, as well as team member case load Case reviews. • Provide feedback to Manager on issues/concerns of team or work processes. • Meet with Manager weekly, minimum, to discuss team's goals/objectives and progress. • Work on individual, team, and special projects as required. • Represent Solventum in communications with external customers and Solventum departments. • Collaborate with Client Care, Development, and Product Owners to address technical concerns identified by Solventum clients. • Build credibility and trust with Solventum HIS customers and departments by providing solutions to software issues, inquiries, and problems. • Identify areas of opportunity to improve operational metrics to improve customer satisfaction. • Required to provide after-hours on-call support as necessary. • Must be able to obtain and maintain security clearance to support government clients.

🎯 Anforderungen

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution AND (4) four years of in Health Information, Client Services/Client Care arena, IT in a private, public, government or military environment OR High School Diploma/GED from AND (8) eight years of Health Information, Client Services/Client Care arena, IT experience in a private, public, government or military environment • Project Management Professional Certification (PMP) • Prior experience with IT service management tools (e.g., ServiceNow, Jira, or similar). • Excellent communication and collaboration skills for working with both technical and non-technical stakeholders. • Working knowledge of internal Solventum HIS product portfolio • Exhibit excellent customer communication and management skills - written, verbal and in-person • Embrace a challenging and changing business and process environment • Possess excellent problem solving, non-supervisory team management, and organizational abilities • Creative in approach and not adverse to getting into the details and work hands on with the technology • Proficient in MS Word, MS Excel, and MS Power Point • Understanding of health care industry and Health Information Systems environments • Display self-confidence when challenged within assigned areas and accept responsibility willingly • Ability to manage multiple priorities and meet deadlines • Capable of maintaining effective and professional customer relations in a fast-paced environment.

🏖️ Vorteile

• Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits