Customer Success Manager – SaaS, Corporate Hospitality

🕒 vor 6 Monaten

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Sponsorworks

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2012

🏨 Gastgewerbe

💼 Beratung

📣 Marketing

Hospitality • Consulting • Marketing

Sponsorworks ist eine umfassende SaaS-Plattform, die Unternehmensgastfreundschaft, Sponsoring und Eventmanagement für Marken und Agenturen optimiert. Sie zentralisiert die Verwaltung von Firmeneintrittskarten, Gästemanagement, Reisepaketen, E-Ticketing, Verlosungen und ROI-Reporting und bietet Funktionen wie gebrandete Hubs, einen WhatsApp AI Concierge und Enterprise-Integrationen zur Reduzierung manueller Arbeit und zur Messung der Performance von Partnerschaften.

Beschreibung

• Take ownership of managing successful onboarding experiences for our customers, ensuring a seamless transition from kick-off to going live • Conduct kick-off presentations / welcome calls, regular virtual meetings, and both virtual and in-person training sessions to introduce clients to our products and services • Collaborate with our product development team to address customer needs during the onboarding phase • Work closely with customers post-onboarding to ensure they are realising ongoing value from the platform and getting the most from its features • Conduct regular check-ins and lead quarterly business reviews (QBRs) to assess account health, share usage insights, and align on strategic priorities • Create and maintain onboarding documentation, tutorials, and training materials for your customers

🎯 Anforderungen

• 2+ years in customer success/onboarding or a digital project management / account manager role • 4+ years learning and working with complex software products e.g. CRM or workflow automation • Confident presenting to and leading meetings with senior stakeholders • Excellent customer communication and interpersonal skills • Ability to manipulate large data sets and use simple functions in Excel • Strong organisational and time-management abilities • Problem-solving mindset • Able to work effectively remotely, ideally with experience of this • Have a keen interest or passion in the events and/or sports and/or entertainment industry

🏖️ Vorteile

• New PC with second monitor & accessories • 25 days holiday + public holidays • 5% matched company pension contribution • £500 towards home office set-up • Quarterly team meet-ups • After 12 months service, eligibility for our company EMI scheme with stock options • Opportunity to work on exciting projects for upcoming major sport and entertainment events