Account Manager – K-Beauty

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Spotlight Media

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

Gegründet 2022

📣 Marketing

🛍️ eCommerce

📱 Medien

Marketing • eCommerce • Media

Spotlight Media ist eine Full-Service TikTok Shop-Partneragentur, die Verbraucher Marken auf TikTok Shop durch End-to-End Shop-Management, bezahlte Medien, Affiliate- und Creator-Management, Livestream-Shopping und Produktion von Markeninhalten initiiert und skaliert. Sie kombinieren Strategie, Creator-Netzwerke und datengetriebene Paid-Kampagnen, um schnelles GMV-Wachstum, virale Produkteinführungen und anhaltende E-Commerce-Leistung für Kunden zu erzielen.

Beschreibung

• You’ll be the execution engine for TikTok Shop accounts- specifically our portfolio of K-beauty brand partners- working directly under a Senior Account Manager. • Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English. • Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours. • Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly. • Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed. • Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones. • Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review. • Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early. • Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments. • Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation. • Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated. • Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations. • Maintain source-of-truth documentation: trackers, promo calendars, etc. • Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance). • Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

🎯 Anforderungen

• Fluency in Korean (written and spoken) – required. Native or near-native proficiency; you’ll be the primary Korean-language contact for brand partners. • Flexibility to work Korean business hours (KST) when needed. Flexibility to accommodate calls and real-time communication during KST working hours is essential. • 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus). • Strong project management skills: task tracking, timelines, stakeholder coordination. • Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups). • Excellent written and verbal communication in both Korean and English with a strong service mindset. • Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks). • Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.

🏖️ Vorteile

• High autonomy and real ownership from day one-no micromanagement • Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce • A growth-first culture that rewards builders, not seat-warmers • Mentorship from Senior AMs and leadership with a clear, merit-based growth path • Competitive compensation, performance upside, and flexible/hybrid work (location dependent)