Digital Solutions Engineer

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🕒 vor 1 Monat

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💻 Lösungsingenieur

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Stago

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1945

🧬 Biotechnologie

🤝 B2B

🔬 Wissenschaft

Biotechnology • B2B • Science

Stago ist ein globales Diagnostikunternehmen, das sich auf die Wissenschaft der Hämostase und Thrombose spezialisiert hat. Es bietet Laborinstrumente, Reagenzien, Qualitätskontrollprogramme und damit verbundene Dienstleistungen für klinische Gerinnungstests an. Das Unternehmen bietet Hämostase-Analysatoren und Assays (einschließlich D-Dimer-Tests), externe Qualitätsbewertungsprogramme (EQA), Fortbildungsangebote und digitale Werkzeuge wie My Personal Space und My Expert QC zur Unterstützung des Qualitätsmanagements im Labor und der Kundenkontodienste. Stago bedient Krankenhäuser, klinische Labore und Gesundheitsdienstleister mit technischem Support, behördlich zugelassenen Produkten und Bildungsressourcen.

Beschreibung

• Craft a seamless and efficient end-to-end installation, configuration, and implementation process for Stago middleware solutions • Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows • Serve as second-level support to field teams if troubleshooting is required • Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections • Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often • Serve as project manager for Coag.One/st|hemE Manager implementations • Author, test, refine, and validate expert rules that support hemostasis workflows • Maintain a rule template library and ensure standardization across teams • Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability • Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines • Serve as the national Tier-2 escalation point for all middleware/connectivity issues • Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues) • Work with st|hemE support, Hotline, Quality, and Marketing on troubleshooting and support efforts • Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards • Train and empower frontline teams to handle Tier-1 support effectively, reducing unnecessary escalations • Own the digital/middleware workstream in pre-install planning, go-live, and post-go-live stabilization • Provide project milestones, dependencies, risk mitigation, and readiness assessments • Collaborate seamlessly with Clinical Applications on workflow integration, Service Engineering on instrument–digital interaction, Sales on pre-sale digital demos or evaluations, Product Management & HQ Digital Teams on feature needs, and Training to embed digital in all Stago education • Partner with the SNA CSIRT team on completion of cybersecurity forms, risk assessments, architecture documents, and mitigation plans • Assist customers in understanding digital security controls, deployment requirements, and industry best practices • Participate in cybersecurity investigations impacting digital platforms

🎯 Anforderungen

• Bachelor’s degree in Computer Science, Medical Technology, Information Systems, Biomedical Engineering, or related field • 5+ years of experience in clinical diagnostics, middleware support, digital workflow design, technical IVD support, or support of digital products • Strong knowledge of Microsoft Office and a good working knowledge of Windows Server Operating Systems • Intermediate level experience with Database administration skills, Microsoft SQL Server and MySQL DBMS software • Strong understanding of network configuration, connectivity, Windows OS, database structures, virtualization, and HL7/ASTM • Experience supporting digital tools in a clinical laboratory or IVD vendor setting • Valid driver’s license and passport with ability to travel domestically and/or globally • Up to 60% travel, including overnight and occasional international trips (Canada, France)

🏖️ Vorteile

• Reasonable accommodations for applicants with disabilities • COVID-19 vaccination required (unless legally exempt)