Manager, Provider Partnership Management

🕒 vor 4 Tagen

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

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Step Up For Students

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201 - 500 Mitarbeiter

📚 Bildung

🤲 Wohltätigkeit

Education • Charity

Step Up For Students ist eine gemeinnützige Organisation mit Sitz in Florida, die Bildungsstipendienprogramme und verwandte Dienstleistungen verwaltet, um Familien zu befähigen, personalisierte Lernoptionen für die Klassen K–12 zu nutzen. Sie verwaltet mehrere Stipendienprogramme (z. B. Florida Tax Credit Scholarship, Family Empowerment/PEP, Hope Scholarship, Reading Scholarship, New Worlds Scholarship), unterstützt Schüler mit besonderen Fähigkeiten, finanziert Schulgeld für Privatschulen, Nachhilfe, Therapie, Fahrtkostenzuschüsse und arbeitet mit Schulen und Anbietern zusammen. Die Organisation betreibt auch NextSteps, eine Nachrichten- und Kommentarplattform über Bildungswahl, sammelt Spenden (einschließlich Florida-Steuergutschrift-Spenden und andere Spendenvehikel), veröffentlicht Forschung und Berichte und bietet Ressourcen und Portale für Eltern, Schulen und Anbieter. Step Up berichtet, über 1 Million Stipendien finanziert zu haben, verwendet 98,9 % der Mittel für Stipendien und ist seit über 20 Jahren tätig.

Beschreibung

• Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships. • Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio. • Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner. • Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience. • Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support. • Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported. • Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives. • Track regional provider activity, feedback, and performance metrics to support reporting and decision-making. • Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support. • Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

🎯 Anforderungen

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. • Military service can substitute for professional experience and/or formal education requirements. • 5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field. • Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment. • Demonstrated experience working with school districts, charter schools, education networks, or similarly complex stakeholder organizations preferred. • Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives. • Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through. • Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts.

🏖️ Vorteile

• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. • 401(k) with company match to help you plan for the future. • Flexibility & Work-Life Harmony: Remote work options and unique time-off programs including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. • Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. • Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace.