Loans & Distributions Manager

🕒 vor 17 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $65.000 - $85.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

Jetzt Bewerben
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Logo of Strongpoint Partners

Strongpoint Partners

51 - 200 Mitarbeiter

🤝 B2B

💸 Finanzen

💳 Fintech

B2B • Finance • Fintech

Strongpoint Partners ist eine schnell wachsende, technologiegestützte Finanzdienstleistungsplattform, die Dienstleistungen in den Bereichen Drittanbieter-Rentenverwaltung ("TPA"), Dokumentation sowie integrierte Lohn- und HR-Technologielösungen für kleine und mittelständische Unternehmen anbietet. Der Servicekatalog von Strongpoint legt den Fokus auf Genauigkeit, Compliance und die Minimierung regulatorischer Risiken, wobei alles von lokalen Customer-Success-Teams geliefert wird, die die Besonderheiten der Märkte verstehen, die sie bedienen. Das Unternehmen besteht aus einem landesweiten Netzwerk führender Rentenstrategie- und Verwaltungsunternehmen, darunter HowardSimon, Jocelyn Pension Consulting, Retirement Strategies Group ("RSG") und Retirement Planners and Administrators ("RPA"). Strongpoint Partners kombiniert eine leidenschaftliche Dienstleistungs- und Innovationsmentalität mit der Erfahrung und dem Fachwissen, die erforderlich sind, um Rentenlösungen für alle erfolgreich zu gestalten.

Beschreibung

• Lead, coach, and develop the Loans and Distributions team, including hiring, onboarding, training, performance management, and ongoing professional development • Oversee daily processing of participant loan and distribution requests, assigning and balancing workloads to meet 24–48-hour processing targets • Monitor team productivity, accuracy, turnaround times, and performance, providing regular reporting and updates to leadership • Review and approve complex or high-risk transactions, including hardship withdrawals, QDROs, RMDs, and terminated-plan distributions • Serve as the primary escalation point for complex issues involving recordkeepers, clients, and plan participants • Build and maintain relationships with multiple recordkeepers • Develop and maintain operational procedures, checklists, and internal controls • Identify workflow, efficiency, process improvement, and automation opportunities • Oversee information accuracy and integrity in PensionPro, FT William, recordkeeper platforms, and ERISApedia • Stay informed about regulatory and legislative developments affecting retirement plan loans and distributions • Collaborate with Relationship Managers, Plan Administrators, and leadership to deliver client service and support fiduciary responsibilities • Provide hands-on transaction-processing and client or participant call support during high-volume periods • Perform additional duties and special projects as assigned

🎯 Anforderungen

• Minimum of 5 years of experience processing retirement plan loans and distributions, including at least 2 years in a supervisory or team leadership role • Strong working knowledge of qualified retirement plan documents and applicable IRS and Department of Labor regulations governing loans, distributions, and tax withholding • Experience leading teams in high-volume processing environments with established service-level expectations and turnaround metrics • Ability to develop and implement efficient workflows, documented procedures, and quality-control processes • Experience with major retirement plan recordkeepers, including Empower, Voya, John Hancock, Principal, and Transamerica, is a plus • Familiarity with PensionPro, FT William, and ERISApedia preferred • Strong analytical and problem-solving skills • Excellent organizational and time-management skills • Demonstrated leadership abilities with a commitment to coaching, mentoring, and developing team members • Excellent written and verbal communication skills with a strong commitment to customer service • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook • Ability to work collaboratively across departments while maintaining professionalism, confidentiality, and accountability

🏖️ Vorteile

• Flexible workplace with hybrid and remote options available for many roles • Flexible PTO, including flexible and unlimited options • Inclusive environment valuing diversity, collaboration, and respect • Support for ongoing learning and career development • Health, dental, vision, life, and disability coverage • Incentive bonus programs • Flexible hours

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