Client Success Manager

🕒 vor 3 Monaten

🗽 New York – Remote

🗽 New York – Remote

💵 $93.000 - $119.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Stylitics

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2011

🛍️ eCommerce

🤖 Künstliche Intelligenz

☁️ SaaS

💰 €80.000.000 Series C im 2022-04

eCommerce • Artificial Intelligence • SaaS

Stylitics ist ein KI-gestütztes eCommerce SaaS-Unternehmen, das inspirierende Handelslösungen für Einzelhändler anbietet. Seine Plattform liefert KI-gestütztes Styling, automatisierte Produktbündelung/-Outfits, Kataloganreicherung, KI-generierte On-Model-Bilder, visuelles Einkaufen (Computer Vision) und personalisierte Produktempfehlungen, um den durchschnittlichen Auftragswert (AOV), die Konversion und die Kundentreue zu steigern. Stylitics bedient große Einzelhändler und ermöglicht Merchandising- und eCommerce-Teams, einkaufbare, kuratierte Erlebnisse über Produktdetailseiten und Kanäle zu schaffen.

Beschreibung

• Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions. • Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services. • Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams. • Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus. • Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success. • Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives. • Maintain accurate account documentation and information to benefit current and future team members. • Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.

🎯 Anforderungen

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields • 3+ years of account or project management experience within the B2B SaaS/E-commerce industry • Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives • Experience with retail, merchandising, e-commerce industries is a strong plus • Experience with tracking and measuring key business metrics (CARR, NRR, GRR) • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations • Strong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilities

🏖️ Vorteile

• Vision and dental insurance options that are fully covered by us • Medical plan coverage, with options that start at no cost to you • Competitive salary along with career planning for the future • For this role, stock options in a company that is growing rapidly and successfully • Commuter benefits program • Company matched 401k plan to help plan for your future • Generous paid time off policies • Work events - both virtual and in person • Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs • Working with fun, hardworking, nice people who are committed to making a difference