Implementation Manager – SaaS

🕒 vor 5 Tagen

🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🛠️ Implementierungsspezialist

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Swiftly, Inc.

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🚗 Transport

💰 Private Equity Round im 2020-12

Transport • Software

Swiftly, Inc. ist ein Unternehmen, das sich auf die Verbesserung des öffentlichen Nahverkehrs durch eine umfassende Datenplattform spezialisiert hat. Ihre Dienstleistungen konzentrieren sich auf die Verbesserung von Echtzeit-Passagierinformationen, betrieblicher Effizienz und vorausschauender Einblicke für Verkehrsunternehmen. Mit einer digitalen Plattform, die das Transitmanagement unterstützt, bietet Swiftly Werkzeuge zur Optimierung der Planung, Disposition und des Kundenservice im öffentlichen Verkehr. Das Unternehmen hat das Ziel, den Informationsfluss zu vereinfachen und den Entscheidungsprozess für Verkehrsbetreiber zu verbessern, um das Gesamterlebnis der Fahrgäste zu steigern.

Beschreibung

• Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. • Develop detailed implementation plans — including timelines, resource allocation, and milestones — to ensure smooth execution and timely delivery of solutions. • Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended. • Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. • Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process. • Maintain regular, effective communication with customers, internal teams, and stakeholders — providing progress updates, managing expectations, and ensuring alignment throughout the implementation process. • Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions. • Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases — including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.

🎯 Anforderungen

• 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company • Thrives in a fast-paced environment; able to iterate quickly and dive into all-new kinds of projects • Embraces the startup mentality — takes ownership of new processes, operates with autonomy, and builds new operations for the team; eager to experiment with and adopt new tools, including AI, to build smarter, more scalable ways of working • Comfortable and experienced with both agile and waterfall project management methodologies • Independent, resourceful problem-solver • Technically fluent and eager to go deep — whether that's parsing a GTFS feed, validating AVL data quality, or troubleshooting an integration; actively uses AI tools to work smarter and is comfortable developing repeatable workflows that leverage them • Passionate about mobility, sustainability, or mission-oriented work with real-world impact • Nice to have: professional project management certification (PMP or equivalent)

🏖️ Vorteile

• Competitive salary • Equity compensation for every employee • Medical, Dental and Vision • Retirement with Employer Match • Flexible Spending Account (FSA) • Home office setup reimbursement • Monthly cell/internet reimbursement • Monthly "Be Well" stipend • Flexible PTO with a recommended minimum • Flexible work environment • 16 paid holidays, including holidays in months without US national holidays • 12 fully paid weeks of leave for child birth/adoption