Senior Solution Consultant – HLS

🕒 vor 3 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $123.000 - $205.000 / Jahr

⏰ Vollzeit

🟠 Senior

💼 Berater

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 22%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Talkdesk

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2011

🤝 B2B

🤖 Künstliche Intelligenz

🏥 Gesundheitswesen

💰 €230.000.000 Series D im 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk® ist ein globaler Marktführer für Cloud-Contact-Center-Lösungen für Unternehmen jeder Größe. Talkdesk CX Cloud und die Industry Experience Clouds helfen Unternehmen, modernen Kundenservice auf ihre Weise bereitzustellen. Unsere zuverlässige, flexible und innovative Contact-Center-Plattform nutzt KI und Automatisierung, um außergewöhnliche Ergebnisse für ihre Kundschaft zu erzielen und die Profitabilität zu steigern. Erfahren Sie mehr und starten Sie eine selbstgeführte Demo unter www.talkdesk.com.

Beschreibung

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices. • Serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. • Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR). • Ensure integrations are secure, reliable, and aligned with industry and regulatory standards. • Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth). • Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery. • Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization. • Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success. • Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. • Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality. • Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

🎯 Anforderungen

• Bachelor's degree in a technical field or significant professional experience in a technical role • 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment • 3+ years of hands-on Epic integration experience within healthcare systems (required) • Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. • Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines). • Languages such as: JavaScript, MUMPS (M), Python, SQL • Strong understanding of AI-driven automation use cases. • Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts. • Excellent communication and stakeholder management skills, including executive presence. • Strong problem-solving skills and a proactive, outcome-driven mindset. • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels. • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued. • Engaging personality, polished verbal and written communication skills, and meticulous attention to detail. • Highly organized self-starter that seeks challenging opportunities. • Ability to work cross-functionally in a fast-paced environment. • Fluency in written and spoken English.

🏖️ Vorteile

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • Retirement Benefits: 401(k) plan • Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • Paid Holidays: Talkdesk offers 14 paid holidays each year. • Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.