Operations Coordinator

🕒 vor 13 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $28 - $30 / Stunde

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

⚙️ Operations

🚫👨‍🎓 Kein Abschluss erforderlich

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Tandem Diabetes Care

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

⚕️ Krankenversicherung

🧬 Biotechnologie

Healthcare Insurance • Biotechnology • Healthcare

Tandem Diabetes Care, ein global tätiges Unternehmen für Insulinabgabe und Diabetes-Technologie, entwickelt und vertreibt fortschrittliche automatisierte Insulinabgabesysteme, die die Belastung durch das Diabetes-Management reduzieren und gleichzeitig neue Möglichkeiten für Patienten, deren Angehörige und medizinische Fachkräfte schaffen. Das Pumpenportfolio des Unternehmens umfasst das Tandem Mobi-System und die t:slim X2 Insulinpumpe, die beide mit der Control-IQ-Technologie für ein fortschrittliches Hybrid-Closed-Loop-System ausgestattet sind.

Beschreibung

• Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines • Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member • Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments • Process schedule requests for families who need to add, move, or adjust care visits • Support the scheduling team with schedule mechanics when needed • Return and resolve voicemails received during your shift • Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns • Escalate urgent client or caregiver issues to the appropriate manager • Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness • Help identify patterns that may indicate caregiver reliability or retention concerns • Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support • Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins • Maintain accurate documentation of all client and caregiver interactions • Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day • Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery

🎯 Anforderungen

• 2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency • Direct experience communicating with caregivers and clients in a fast-paced care environment • Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred • Comfortable working remotely while staying highly responsive and organized • Strong written and verbal communication skills • Strong documentation habits and attention to detail • Ability to manage competing priorities and frequent context switching • Bachelor’s degree preferred, but not required

🏖️ Vorteile

• Comprehensive benefits, including medical, dental, and vision • 401(k) with company match • Paid time off • Fully remote role with a highly collaborative team