Service Delivery Manager

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🕒 vor 21 Tagen

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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TD SYNNEX

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1980

🏢 Unternehmen

☁️ SaaS

📡 Telekommunikation

Enterprise • SaaS • Telecommunications

TD SYNNEX ist ein globaler IT-Distributor und Dienstleister, der eine breite Palette an Technologie-Lösungen, Dienstleistungen und Produkten anbietet, um die geschäftliche Transformation zu ermöglichen. Sie bieten fortschrittliche Lösungen in den Bereichen Rechenzentren, Cloud Computing, IoT, Netzwerke, Sicherheit und mehr an und bedienen sowohl Unternehmens- als auch Endkundenmärkte. Ihr Angebot umfasst eine einzigartige Auswahl von über 150. 000 Produkten, darunter PCs, Mobiltelefone, Unterhaltungselektronik und andere innovative Geräte. TD SYNNEX ist zudem auf professionelle audiovisuelle Lösungen spezialisiert, vertreibt Design-Software über ihre Datech-Abteilung und fortschrittliche Computerkomponenten über ihre Global Computing Components Division. Das Unternehmen legt besonderen Wert darauf, End-to-End-Lösungen mit ihrem umfangreichen Portfolio und ihrer Expertise in moderner IT-Infrastruktur, Analytik und Kollaborationstechnologien bereitzustellen.

Beschreibung

• Act as the primary point of contact and senior escalation for customer service delivery issues • Build and maintain strong, collaborative working relationships across all areas of the TD SYNNEX operational model • Monitor end-to-end processes between customers and TD SYNNEX to ensure compliance with SLAs and identify opportunities for continuous improvement • Lead effective communication with customers and internal stakeholders regarding process or system changes • Own SLA management, including: Collecting, analyzing, and presenting SLA performance reports • Proactively identifying risks and escalating service level issues, including resource constraints • Facilitate and lead operational reviews, including monthly performance calls and quarterly face-to-face reviews • Ensure operational processes are clearly defined, consistently followed by operations teams, regularly reviewed, and improved as needed • Support internal data systems to maintain data integrity and improve service delivery outcomes • Drive service excellence through process optimization and cross-functional collaboration

🎯 Anforderungen

• Proven ability to analyze and resolve complex issues in a timely and effective manner • Strong customer-facing and proactive account management skills • Excellent communication skills at all levels (verbal, written, and face-to-face) • Strong influencing and stakeholder management capabilities • Service delivery/ program management experience preferred • Ability to work independently with minimal supervision • Highly organized with strong time management skills and attention to detail • Demonstrated relationship-building skills with internal and external partners • Experience working with CRM systems • Solid understanding of Sales and Operations processes • Strong numerical skills and data-driven mindset • Process-driven, results-oriented, and adaptable to change • Advanced Excel skills required • Working knowledge of Microsoft Word and Outlook • Experience with SAP preferred but not required • ITIL Foundation certification desirable but not essential.

🏖️ Vorteile

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.