Solution Engineer/Developer – Genesys

🕒 vor 2 Monaten

🌲 North Carolina, Ohio, +2 weitere Bundesländer – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

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🟡 Mittelstufe

🟠 Senior

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TELUS Digital

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201 - 500 Mitarbeiter

🤝 B2B

🤖 Künstliche Intelligenz

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital ist eine preisgekrönte Digitalberatung, die nutzerzentriertes Design, Softwareentwicklung, Data Science und generative KI kombiniert, um KI-unterstützte digitale Erlebnisse und Plattformen für globale Marken zu schaffen. Das Unternehmen bietet Dienstleistungen in den Bereichen Erlebnisstrategie, UX-Forschung und -design, Engineering und Architektur, Data Science und Engineering, digitales Marketing sowie Produkt- und Projektmanagement. Es betreibt Fuel iX™, eine unternehmensfokussierte generative KI-Engine, um Unternehmen dabei zu unterstützen, KI-Initiativen in die Produktion zu überführen. TELUS Digital legt großen Wert auf eine kollaborative Kultur, globale Einstellung und Barrierefreiheit in seinen Einstellungspraktiken.

Beschreibung

• Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs. • Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases. • Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications. • Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect. • Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns. • Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments. • Collaborate with QA teams to support testing activities, defect resolution, and production readiness. • Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization. • Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams. • Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices.

🎯 Anforderungen

• 3+ years of hands-on experience implementing or configuring Genesys Cloud CX solutions in a delivery or engineering role. • Practical experience building Genesys Cloud routing applications, Architect flows, queues, and omnichannel configurations. • Experience working with Genesys Cloud APIs, integrations, and data exchange mechanisms. • Familiarity with Genesys Cloud analytics and reporting capabilities, including standard reports and custom data extracts. • Working knowledge of Unix/Linux environments with the ability to review logs and assist with troubleshooting activities. • Exposure to CI/CD pipelines, version control, and structured deployment practices within cloud environments. • Strong problem-solving skills and attention to detail, with the ability to execute against defined designs and delivery standards. • Ability to collaborate effectively within cross-functional delivery teams and follow architectural guidance and implementation standards. • Strong written and verbal communication skills, with comfort explaining technical concepts to team members and delivery stakeholders. • Motivation to learn and adapt as Genesys Cloud capabilities evolve.

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities • Remote work options