Account Manager – Business Customers

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🕒 vor 1 Monat

💵 £129.500 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

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tem

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

⚡ Energie

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

tem ist ein Unternehmen, das Firmen direkt mit Erzeugern erneuerbarer Energien verbindet, sodass sie Energie schneller und kostengünstiger einkaufen können. Durch das Umgehen traditioneller Energieanbieter ermöglicht tem seinen Kunden, Energiekosten um bis zu 25 % zu senken und garantiert einen fairen Preis für erneuerbare Energiequellen. Ihre Plattform bietet volle Transparenz im Energiebeschaffungsprozess und erleichtert Unternehmen das Management von Verträgen, Angeboten, Abrechnung und Insights an einem Ort. Die Mission von tem ist es, eine nachhaltige Energiezukunft zu schaffen, indem erneuerbare Energien für alle zugänglich gemacht werden.

Beschreibung

• Be the primary point of contact and trusted advisor for a portfolio of SMB business customers, while supporting early Enterprise accounts with higher-touch engagement, particularly at the crucial onboarding juncture. • Own retention, expansion, and renewal performance across the portfolio, with a clear commercial understanding of ARR, NRR, and what drives growth above 100% NRR. • Identify gaps across the customer journey, from onboarding through to renewal, and design scalable, high-impact improvements (including 1:many onboarding for SMB and tailored 1:1 for Enterprise). • Work cross-functionally across CX, Product, Ops, Commercial, and Marketing, taking a project management role when multiple departments are involved and sharing the customer voice internally (the good and the bad). • Interpret usage and adoption data to understand the critical product usage path that predicts renewal, and translate it into proactive intervention and expansion strategies. • Handle tough client situations with transparency and customer-centricity: explain the problem, the steps, and progress as you go. • Build and evolve the Business AM playbook from the ground up, including scalable onboarding programmes, signal-led renewal motions, and proactive risk mitigation. • Partner with Commercial and Data teams to refine likelihood-to-renew models and implement data-driven expansion plays. • Travel to visit key accounts and deeply understand the pulse of the business customer community. • Help define and measure what great looks like for Business AM at scale.

🎯 Anforderungen

• Proven experience in account management or customer success in fast-moving B2B environments. You're building and improving, not caretaking. • Strong commercial instincts: a genuine understanding of ARR (Annual Recurring Revenue), NRR (Net Retention Rate), and expansion, and a drive to push NRR above 100% through proactive commercial plays. • A bias to action and willingness to go the extra mile. You move fast, love the customer, and get things done. • A deep understanding of what exceptional customer experience looks like at scale, and a consistent track record of delivering it. • Fluency in CRM tools (e.g. HubSpot) and the ability to translate usage, adoption, and commercial data into clear actions. • Excellent communication and listening skills, with the ability to work cross-functionally and carry the customer voice into internal conversations. • Comfort operating at high velocity: managing a portfolio of hundreds of accounts and renewals with rigour and care. • Strong instincts around retention, renewal, and value realisation.

🏖️ Vorteile

• Competitive salar • Stock Options - everyone on the team has ownership in our mission. • 25 days holiday + public holidays - Swap public holidays for ones that matter most to you. Plus, get an extra day off for your birthday 🎉. • Remote & flexible working - We’re fully remote with clear core hours, and no internal meetings on Friday afternoons. • Home working & wellbeing budgets: • Up to £1,200 / €1,200 annually to upgrade your remote setup (co-working passes, equipment, etc.). • Up to £150 / €150 monthly on anything that supports your wellbeing - from therapy to gym memberships to meditation apps.