LPN Coach Care Coordinator – West Coast

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The Cigna Group

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10.000+ Mitarbeiter

🏥 Gesundheitswesen

🛡️ Versicherung

Healthcare • Insurance

Die Cigna Group ist ein globales Gesundheitsdienstleistungsunternehmen, das medizinische, zahnärztliche, pharmazeutische, verhaltensbezogene und ergänzende Versicherungsprodukte und Leistungen für Einzelpersonen, Familien, Arbeitgeber, Makler, Anbieter und Medicare-Begünstigte bereitstellt. Es bietet arbeitgeberfinanzierte Gruppenpläne, Einzel- und Familienpläne (einschließlich Angebote zur offenen Anmeldung), Medicare, internationale Krankenversicherung in über 200 Ländern und digitale Mitgliederdienste über die myCigna-Plattform (einschließlich Telemedizin und Schadenmanagement). Seine Produkte werden durch Betriebsgesellschaften wie die Cigna Health and Life Insurance Company und andere regionale Tochtergesellschaften geliefert.

Beschreibung

• Support inbound calls from a dedicated client queue • Identify customer health education needs through health assessment activities • Apply Preventive Guidelines and health and wellness strategies to set health improvement goals • Educate and refer customers to health resources and Cigna Medical Management programs • Provide one-to-one coaching on behavior change, health status, health risks, and quality of life • Assess readiness to change and establish individualized health improvement plans • Help customers develop skills for enhanced interactions with health care providers • Document customer interactions and interventions in appropriate systems • Provide approved health and wellness education and supporting materials • Explain program benefits and engage customers in health coaching programs • Complete eligibility verification and explain services and processes • Identify and communicate applicable incentive requirements and options • Provide exceptional customer service • Use telephone, internet, mail, and internal Cigna resources to support participants and providers • Work in a team environment under the guidance of leads and supervisors • Monitor and respond to incoming phone and email messages within program timeframes and client deliverables • Identify, resolve, and appropriately escalate customer and provider issues

🎯 Anforderungen

• Graduate of an approved LPN/LVN program • Active and unrestricted LPN license in the respective state • At least 3 or more years of LPN experience in a hospital or provider's office • Customer service experience or experience in a telephonic or LPN triage nurse role • Computer skills and ability to talk and type simultaneously • Ability to navigate multiple open windows and tabs • Ability to build rapport with patients • Cable broadband or fiber optic internet connection with at least 10Mbps download/5Mbps upload for home working • Bachelor's degree preferred

🏖️ Vorteile

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service requirement for home working, with speeds of at least 10Mbps download/5Mbps upload