Manager, Account Management – Large Group Segment

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🕒 vor 15 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

👻 Geisterscore 10%

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The Cigna Group

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

🏥 Gesundheitswesen

🛡️ Versicherung

Healthcare • Insurance

Die Cigna Group ist ein globales Gesundheitsdienstleistungsunternehmen, das medizinische, zahnärztliche, pharmazeutische, verhaltensbezogene und ergänzende Versicherungsprodukte und Leistungen für Einzelpersonen, Familien, Arbeitgeber, Makler, Anbieter und Medicare-Begünstigte bereitstellt. Es bietet arbeitgeberfinanzierte Gruppenpläne, Einzel- und Familienpläne (einschließlich Angebote zur offenen Anmeldung), Medicare, internationale Krankenversicherung in über 200 Ländern und digitale Mitgliederdienste über die myCigna-Plattform (einschließlich Telemedizin und Schadenmanagement). Seine Produkte werden durch Betriebsgesellschaften wie die Cigna Health and Life Insurance Company und andere regionale Tochtergesellschaften geliefert.

Beschreibung

• Lead and manage Strategic Client Managers and Senior Client Managers serving Cigna Global Health Benefits’ largest clients • Oversee assigned Large Group portfolio performance against persistency, revenue, membership growth, earnings, client experience, and strategic-priority measures • Drive portfolio management and renewal execution for a predominantly experience-rated portfolio • Identify retention and earnings risks and develop multi-year, client-specific strategies • Partner with Underwriting, Finance, and Sales on claims experience, trend, renewal pricing, and commercially sound renewal approaches • Hire, coach, develop, and build succession readiness for client management professionals • Establish strategic relationships with senior clients, brokers, and producer stakeholders • Participate in executive business reviews, benefit strategy discussions, renewal negotiations, and critical issue resolution • Partner with Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other matrix functions • Translate business priorities and portfolio strategies into team objectives and operating rhythms • Ensure disciplined account planning, renewal readiness, risk management, and follow-through • Lead complex client and broker escalations, service recovery, and root-cause improvement efforts • Support business planning and strategies for portfolio performance, renewal, retention, growth, and client value demonstration • Represent Large Group client and marketplace needs across Cigna Global Health Benefits • Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions • Report to the Vice President of Client Management – Large Group Segment for GHB

🎯 Anforderungen

• Bachelor’s degree in related field or equivalent relevant experience required; MBA preferred • 5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships • 5+ years of employee benefit experience • Prior management/supervisory experience and/or demonstrated competencies in this area • Ability to coach experienced client management professionals responsible for complex accounts • Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs preferred • Exceptional relationship and account management skills • Ability to influence senior client and broker stakeholders • Strong negotiation, renewal, and escalation-management capabilities • Ability to partner with internal and external resources and clients to achieve business objectives • Demonstrated experience with consultative client management methodologies • Ability to work in a fast-paced environment • Resilience • Willingness to travel as needed to visit clients and brokers in market • Strong financial acumen, including interpreting claims experience, medical trend, underwriting, pricing considerations, and portfolio performance • Experience managing experience-rated accounts and complex renewal negotiations preferred • Demonstrated strategic thinking and portfolio-management capability • Proactive/consultative approach • Innovation management • Excellent communication, results orientation, strategic thinking, and team orientation skills • Ability to work effectively in a highly matrixed organization and influence others • For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Vorteile

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working

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