Business Integration Analyst

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The Citation Group

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1995

📋 Compliance

☁️ SaaS

👥 HR Tech

💰 Private equity im 2025-01

Compliance • SaaS • HR Tech

Die Citation Group ist ein globales Unternehmen für Compliance und Risikomanagement am Arbeitsplatz, das Unternehmen dabei unterstützt, Menschen, Ruf und Umwelt zu schützen. Es bietet eine Mischung aus Beratungsdienstleistungen (HR und Arbeitsrecht, Gesundheit & Sicherheit, Zertifizierungen wie ISO/NDIS/SSIP), Hintergrundüberprüfung, Cybersicherheitsberatung und Nachhaltigkeits-/Abfallmanagement sowie Technologielösungen - eine Compliance-Plattform, E-Learning, Lohn- und Gehaltsabrechnung und Identitätsverifikation. Das Unternehmen ist im Vereinigten Königreich, Australien, Neuseeland und Kanada tätig, berichtet über eine großflächige Software-Nutzung und Kundenanzahl und ist durch Übernahmen und Investitionen gewachsen, um sein Angebot an Lohn-, digitalen Identitäts- und HR-Technologien zu erweitern.

Beschreibung

• Lead structured discovery of each acquired business at the point of onboarding into the integration programme • Document current-state processes, systems, data flows, commercial models, and organisational structure • Produce a clear, evidenced as-is baseline that informs integration design decisions and surfaces early risks • Ensure discovery outputs are shared with the Enterprise Architect to support end-state architecture design • Translate discovery findings and integration objectives into structured, actionable requirements • Work with workstream leads and business SMEs to capture functional and non-functional requirements across commercial, operational, technology, and people dimensions • Own the requirements register for each integration, maintaining traceability from business need through to delivery • Validate requirements with stakeholders and ensure sign-off prior to solution design • Define the target operating model for each acquired business post-integration, covering organisational structure, roles, processes, and ways of working • Identify gaps between the current state and the target model, and frame these as integration decisions or workstream inputs • Ensure the operating model is aligned with Citation Group's wider organisational standards and the specific commercial rationale for the acquisition • Map end-to-end customer journeys for all cross-sell opportunities identified through the integration • Work with Commercial, Marketing, and Product stakeholders to design target journeys that maximise revenue realisation from the acquired customer base • Ensure cross-sell journey designs are documented and handed over to delivery teams with sufficient clarity to act • Design target-state processes across key integration workstreams, including customer onboarding, account management, billing, support, and offboarding • Produce process maps (swimlane or equivalent) to the level of detail required for system configuration, training, and operational handover • Identify process risks, dependencies, and exception flows, and ensure these are captured in the programme RAID log • Support the Integration Programme Director in maintaining business case integrity throughout delivery — tracking whether integration activity remains aligned to the original value creation thesis • Flag material deviations from the original commercial rationale and bring these to SteerCo attention with supporting evidence • Contribute to post-integration reviews by evaluating whether business case assumptions proved accurate and documenting lessons for future acquisitions

🎯 Anforderungen

• Proven experience as a Business Analyst in complex change, transformation, or integration programmes • Strong process analysis and mapping skills; able to conduct discovery independently and document findings clearly • Ability to translate business complexity into structured requirements that delivery teams can act on • Experience designing operating models or customer journeys in a commercial environment • Excellent stakeholder engagement skills — comfortable working with senior leaders and operational SMEs alike • Strong written communication; able to produce high-quality documentation under programme time pressure. • Experience in M&A integration or post-deal transformation (Desirable) • Familiarity with SaaS, eLearning, HR tech, or compliance services businesses (Desirable) • Exposure to CRM/billing platform migrations (Salesforce, Dynamics, Chargebee, Stripe) (Desirable) • Understanding of commercial cross-sell and upsell flows (Desirable) • Experience of working with HR, Payroll, WFM , Health & Safety, Compliance, ISO, verification products (Desirable) • Project Management skills (Desirable) • Experience working in a PE-backed, multi-entity environment (Desirable)

🏖️ Vorteile

• 25 Days of Holiday + 8 Bank Holidays • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. • Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra one week of holiday to bask in the glow of post-wedding happiness. • Growing Families : We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.