Cruise Sales Advisor

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The Cruise Globe

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2023

🏨 Gastgewerbe

✈️ Reisen

☁️ SaaS

Hospitality • Travel • SaaS

The Cruise Globe ist ein visuelles Logbuch und eine Kartenplattform für Kreuzfahrtpassagiere, die es den Nutzern ermöglicht, ihre Kreuzfahrthistorien mit Hilfe von AIS-Satelliten-Schiffstracking-Daten zu protokollieren, zu kartieren und zu teilen. Der Dienst bietet eine App und eine Website, um genaue oder rekonstruierte Kreuzfahrtrouten (verlässlich ab 2015) anzusehen, und bietet Mitgliedschaftsoptionen, während das Kernprodukt kostenlos bleibt. In Partnerschaft mit The Cruise Maps werden hochwertige gedruckte Karten von Kreuzfahrten verkauft. Zukünftige Funktionen umfassen Kreuzfahrt-Countdowns, Vorhersagerouten, soziale Interaktionen und geplante Unterstützung für Flusskreuzfahrten.

Beschreibung

• Advise and close, end to end • - Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience. • - Build genuine rapport quickly - we want you to build long-standing relationships with your customers. • - Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines. • - Book the whole trip where it adds value - flights, hotels, transfers and extras - not just the cruise. • - Handle group bookings (big birthdays, anniversaries, reunions) confidently and accurately. • Be the guest’s trusted point of contact • - Be the primary point of contact for your guests throughout the journey - the person they come back to, refer their friends to, and ask for by name. • - Keep the CRM accurate and up to date - clean records, logged conversations and preferences are how guests are looked after properly and handed between advisors without anything being dropped. • - Run a proactive post-booking service - pre-cruise touchpoints, price monitoring, and being genuinely useful before, during and after the trip. • - Drive repeat bookings and referrals; treat the lifetime of the guest relationship, not the single transaction, as the goal. • Protect the brand • - Give honest, unbiased advice. Our credibility is built on Emma's content and a community of over half a million cruisers - we never put commission ahead of the right recommendation. • - Handle problems and crisis situations calmly, with the customer's interest first. • - Operate to a high standard of accuracy on fares, cabins, payment schedules and documentation. • Work as part of a remote team • - Excel in a fully remote, fast-paced environment - you should be self-directed, disciplined, and reliable without anyone looking over your shoulder. • - Follow the agency's processes and QA standards - and feed back honestly when something can be done better. • - Use the Globe platform's data on each customer (their wishlists, viewed itineraries and history) to know them before the first call. • The Bar • We are hiring the best cruise advisors in the country, and we are unapologetic about that. This is a high-pace, high-expectation environment. In return, you get something rare: high-quality, unconstrained inbound leads, a genuine community behind every conversation, and a fast-growing agency to grow with. • The annual personal quota for this role is £2.5 million in cruise GMV, and we can realistically give you every support needed to surpass this. This quota is significant by design. If that number excites you rather than daunts you, read on. If it daunts you, this is not the role for you.

🎯 Anforderungen

• A deep cruise specialism. You should be a genuine cruise specialist, not a generalist travel agent. Typically 3+ years directly within cruise, with strong knowledge of mainstream and premium lines, cabin nuance, fare and promotion mechanics, payment schedules and common booking pitfalls. • A demonstrable track record. You have a proven history of personal cruise sales success, with 7-figure annual booking volumes. You can talk credibly and specifically about what you have personally sold, your close rates, your repeat business and your referrals. • The ability to generate phone-first rapport. You build trust and warmth over the phone naturally. We believe in UK customers buying from a UK advisor. • CRM-fluency. You are confident and consistent with a CRM as a daily working tool - logging conversations, managing your pipeline, and keeping customer records clean. Good CRM discipline is a genuine differentiator for us, not an afterthought. • The ability to excel remotely. This is a fully remote role. You must be genuinely able to excel in that environment - self-motivated, organised, and consistent without supervision, comfortable working async over Slack, CRM and docs. • Ambition & Flexibility. We want to work exclusively with people who have a passion for this work, and aren’t afraid to put in the work required to achieve great things. That doesn’t always look like a standard 9 to 5. • It’s a bonus if you have: • Experience within a host agency or consortium model. • Familiarity with using T-Profile as a CRM. • Familiarity with Dolphin software (or comparable UK booking/back-office systems). • Working knowledge of UK regulatory context - ATOL and ABTA protection, and what it means for the customer. • Group cruise experience. • Personal cruise experience - we think that the more you cruise yourself the better placed you are to advise others. • A public track record of recognition - top producer, awards, supplier recognition.

🏖️ Vorteile

• Competitive base salary, calibrated to experience and track record, discussed at interview. • Tiered personal commission on the commission you generate, designed so a strong advisor earns substantially above base. Because demand is inbound and high-intent, the model is weighted towards genuine upside. • 25 days holiday plus UK bank holidays • Pension (statutory minimum) • Fully remote - work from anywhere in the UK, with the option to join us in our London office • Full access to industry familiarisation trips and ship inspection events • Laptop, phone system, and all tooling to operate at your best. • Staff Travel Discounts