Operations Manager

🕒 vor 3 Monaten

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The Public Interest Company

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11 - 50 Mitarbeiter

⚕️ Krankenversicherung

🤖 Künstliche Intelligenz

🤝 B2B

Healthcare Insurance • Artificial Intelligence • B2B

The Public Interest Company ist ein Unternehmen für Gesundheitsrückgewinnung, das prädiktive Datenwissenschaften und KI/ML nutzt, um Ansprüche zu identifizieren, die von Drittversicherern hätten bezahlt werden sollen, und diese Gelder für Zahler zurückzugewinnen. Es arbeitet mit Gesundheitsplänen, risikotragenden Anbietergruppen, selbstfinanzierten Arbeitgebern und Organisationen des öffentlichen Sektors zusammen und verwendet ein reines Erfolgsmodell, das das Risiko für die Kunden minimiert. Das Team kombiniert Datenwissenschaftler auf Promotionsniveau, erfahrene Gründer und Anwälte, um technologiegestützte Identifikation und unermüdliche rechtliche und rückgewinnende Strategien bereitzustellen, mit dem Fokus darauf, Geld ohne Beeinträchtigung der Mitglieder oder Verzögerung bei der Implementierung an das Gesundheitssystem zurückzuführen.

Beschreibung

• Own Recovery Operations efficiency end-to-end: Map, analyze, and continuously improve workflows across Case Management and Litigation to increase throughput, reduce errors, and improve resolution rates. • Build no-code and low-code operational products: Design and deploy workflow automations, decision tools, and process enhancements using no-code platforms — reducing manual effort and enabling the team to scale without headcount growth. • Drive systems integration and optimization: Build and maintain integrations, automations, and optimizations across recovery operations platforms, including FileVine, Infotrack, and other legal tech tools — ensuring seamless data flow and operational consistency. • Lead process design and documentation: Create and maintain runbooks, SOPs, and process libraries that serve as the operational backbone for Case Management and Litigation teams. • Identify and eliminate bottlenecks: Proactively surface inefficiencies across the recovery lifecycle and lead cross-functional efforts to resolve them with durable, scalable solutions. • Support FileVine enablement: Ensure FileVine is properly configured, consistently adopted across teams, and optimized for collaboration with outside counsel and internal legal operations. • Collaborate cross-functionally: Partner with Case Management, Legal, and Product/Engineering teams to translate operational needs into system improvements and engineering requests — with clear requirements and measurable outcomes. • Manage and prioritize the operations improvement backlog: Maintain a structured pipeline of improvement initiatives, balancing quick wins with longer-term systems investments.

🎯 Anforderungen

• 3+ years of experience in operations roles with a focus on process improvement, workflow automation, or systems optimization. • Demonstrated ability to build no-code or low-code solutions (e.g., Zapier, Make, Airtable, or similar platforms) that solve real operational problems at scale. • Experience configuring, optimizing, or administering legal tech or case management platforms — FileVine, Infotrack, or comparable systems preferred. • Strong systems thinker: able to understand complex workflows, identify leverage points, and design solutions that hold up as volume grows. • Comfortable operating in ambiguous environments — you define the process when none exists and improve it when it does. • Previous startup or high-growth company experience strongly preferred. • Legal operations, litigation support, or healthcare claims experience strongly preferred but not required. • Excellent written and verbal communication skills; able to document complex workflows clearly and coordinate across technical and non-technical stakeholders. • Data-driven approach to measuring operational performance and validating improvements.

🏖️ Vorteile

• Health insurance • Flexible work arrangements