Vice President – Enterprise Technology Operations

🕒 vor 1 Monat

🏄 California – Remote

infoinfo

⏰ Vollzeit

🔴 Experte

👔 Vizepräsident

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of The RealReal

The RealReal

1001 - 5000 Mitarbeiter

Gegründet 2011

🏪 Marktplatz

🛒 Einzelhandel

👗 Mode

💰 €70.000.000 Series H - The RealReal im 2019-03

Marketplace • Retail • Fashion

The RealReal ist ein führender Online-Marktplatz für luxuriöse Konsignationswaren, der gebrauchte Designerartikel authentifiziert, kuratiert und weiterverkauft. Das Unternehmen betreibt spezielle Authentifikationszentren und kombiniert fachkundige menschliche Begutachtung mit eigener Technologie, um gefälschte Artikel von der Plattform fernzuhalten, während es logistische Prozesse wie Annahme, Fotografie, Lagerung und Erfüllung verwaltet. The RealReal legt Wert auf Nachhaltigkeit, inklusive Einkaufserlebnisse und Wachstum durch Produkt- & Technologie-, Vertriebs- und Unternehmens-Teams zur Unterstützung seines Luxus-Resale-Geschäfts.

Beschreibung

• Own and evolve TRR's technical operations strategy across core networking, endpoint/device management, and infrastructure supporting corporate, retail, and authentication center locations • Lead enterprise AI enablement across the organization, driving adoption and governance of enterprise AI platforms such as Google Gemini Enterprise • Direct enterprise application support and roadmap for NetSuite, Workday, Salesforce, Google Workspace, Okta, and related systems • Build and mature enterprise incident and problem management practices, including real-time response, escalation, root-cause analysis, and prevention • Ensure reliable, secure, and scalable infrastructure and connectivity for retail stores and authentication centers • Partner with Product & Technology leadership to align technical operations with enterprise architecture and AI platform strategy • Set and manage SLAs, operational metrics, and vendor relationships across managed services, telecom, and SaaS providers • Attract, hire, develop, and retain a high-performing technical operations team • Drive automation and self-service across IT operations to reduce manual toil • Serve as an escalation point and trusted advisor to executive stakeholders on technology operations, risk, and resilience

🎯 Anforderungen

• 10+ years of progressive technical operations leadership, including experience running enterprise IT/infrastructure at scale in a multi-site environment • Demonstrated success leading enterprise AI enablement initiatives, deploying and driving adoption of enterprise AI platforms such as Google Gemini Enterprise, Microsoft Copilot, or similar • Deep hands-on knowledge of core networking, endpoint/device management (MDM), and infrastructure supporting distributed retail or field locations • Strong track record managing enterprise applications such as NetSuite, Workday, Salesforce, Google Workspace, Okta, or comparable systems • Proven ability to build and run mature incident and problem management functions, including postmortem discipline and continuous improvement processes • A people-first leadership style with a demonstrated record of attracting, developing, and empowering top talent • Experience partnering cross-functionally with Security, Product & Technology, Finance, and Retail Operations leaders • Comfort operating in a fast-paced, evolving environment, balancing hands-on execution with strategic planning • Excellent communication skills, with experience presenting to and influencing executive stakeholders • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience • Ability to travel up to 10% • Preferred: Experience with enterprise AI adoption and agentic workflows • Preferred: Experience in e-commerce or marketplace technology • Preferred: Experience managing vendor partnerships and budgets

🏖️ Vorteile

• Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits

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