Clinical Care Manager

🕒 vor 1 Tag

🏄 California – Remote

🏄 California – Remote

💵 $100.000 - $125.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

Jetzt Bewerben

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TheKey

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 2002

⚕️ Krankenversicherung

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

TheKey ist der größte und vertrauenswürdigste Anbieter von häuslicher Pflege, spezialisiert auf personalisierte Betreuungsdienste. Mit über 21 Jahren Erfahrung bietet TheKey eine Vielzahl von Dienstleistungen an, darunter häusliche Pflege, Gedächtnispflege, geriatrisches Pflegemanagement und spezielle Betreuung für Erkrankungen wie Alzheimer, Parkinson und mehr. Sie legen Wert auf hochwertige Pflege, die es älteren Erwachsenen ermöglicht, sicher und komfortabel zu Hause zu leben, unterstützt von gut ausgebildeten Pflegekräften und einem engagierten Pflegeteam. Das Unternehmen verpflichtet sich, die häusliche Pflege durch ein menschenzentriertes, technologiebasiertes Modell zu transformieren, um sicherzustellen, dass sowohl Pflegekräfte als auch Klienten die bestmögliche Unterstützung erhalten.

Beschreibung

• Responding to prospective client inquiries, providing them with information about TheKey service, and scheduling in-home assessment or start of service. • Conducting nursing assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with a Care Plan tailored to their unique needs. • Providing excellent care management for all clients, especially Tier A clients who receive full-time care. Care management services include regular home visits, performing re-assessments of client condition, providing oversight of the established care plan and training caregivers to provide for client needs and in compliance with state regulations. • Responding to client or caregiver incidents in the home, service issues or quality of care concerns, ensuring all parties are satisfied with the resolution and issues are documented as required. • Providing extra support for new client cases, including home visits during the first caregiver schedule and/or within the first two weeks of service, to ensure complete client satisfaction. • Ensuring TheKey caregivers/clinicians meet state requirements, are adequately trained to perform their responsibilities and receive Nurse instruction and/or supervision as required. • Communicating effectively with team members to ensure accuracy of client billing, long-term care insurance communication (where applicable), caregiver matching, schedules and payroll. • Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families. • Maintaining all client records, notes and files and ensuring that activity is promptly and accurately documented. • Working with referral sources to ensure strong communication and satisfaction and increase referrals, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc. • Providing after-hours support for clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits. • Implementing TheKey operating model, strengthening the brand across the service area, and following all company guidelines and applicable state regulations. • Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances. • Additional duties and responsibilities as may be assigned by your supervisor.

🎯 Anforderungen

• Current Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing • Three to 5 years’ experience in health care, elder care, social work or related industry • Excellent customer service and conflict resolution skills • Computer proficiency and ability to document timely and accurately notes in system • Current driver’s license and proof of insurance

🏖️ Vorteile

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance